GOALS
a goal strategy that states EXACTLY what you want to accomplish is referred to as being
Specific
Turning a $70 ticket into a $80 ticket is an example of
Upselling
What term refers to the atmosphere of ones surroundings, the feeling of a place, its AURA?
Ambiance
What is in it describes the _______a product is all about
Features
If the client is unhappy with the service provided, this client might tell as many as how many people about their dissatisfaction ?
10 People
the Pareto's principle is called the
80/20 rule
a client retention strategy in which clients reserve a future appointment before leaving the salon/spa during their visit is called
when handling a client complaint, you can turn a negative experience into a positive one by
restating back to the client what you heard
What it will do describes the __________of the product
Benefit
The process that gives you access to people and resources within the industry that can provide you with opportunities for career advancement and continuing education
Networking
when team members have each others backs, it is an example of
__________,_____________ atmosphere
The average amount spent on a services and retail by a salon/spa client during one visit is known as:
Average ticket
What does GENX prefer when it comes to purchasing?
value over brand
What client requires ACCURATE information regarding ingredients and product application
Analytical client
What is it called when the action of 2 or more people work cooperatively together to achieve a total effect that is greater than what could have been achieved individually?
Synergy
being proactive
What ancient Culture was believed to be the first to develop extensive beauty products
Egypt
When organizing stock for a retail display, group products by brand or:
category
what approximate % of all clients that visit the salon/spa are lost annually?
10%
which of the following concepts involves convincing new clients to return and become lifelong clients
Client retention
target marketing
comforts
an agreement on how things are to be done in the salon/spa so things happen in a uniform way:
Consistency
Logical