The soup is too salty!
What communication approach do we use when handling complaints?
What is the A.B.L.E approach
A caregiver tells a resident, "we are working a little short handed today." What policy would we review with this team members to prevent weighing down the resident with doubts or concerns that we are able to care for them?
What is the Burdening policy
What does A.B.L.E stand for?
What is Acknowledge and apologize, Be prepared, Listen, Explain what you will do
What is the title of the policy where you can find the A.B.L.E approach?
What is Communication Skills - Listening