Review Course 3 #1
A clash between opposing interests and ideas.
What is conflict
Questions that are structured so that the response can be restricted to one word such as yes or no or to a few words
closed-ended questions are defined as
Calling a new client by Mrs or Mr followed by their last name is?
How to we address our clients? What names are used
The characteristics of a group of people, including language, values, beliefs, customs, habits, ways of life, rules for behaviour, music, and traditions.
What is culture?
A state of physical, emotional, and mental exhaustion that results in feelings of discouragement, negativity, and powerlessness
What is burnout
• Posture
• Appearance (dress, hygiene, and adornments such as jewellery, perfume, visible tattoos, the presence of many piercings, and obvious use of cosmetics)
• Facial expressions
• Body movements
• Eye contact
• Gestures
What is Body language?
open-ended questions are defined as
Questions that invite a person to share thoughts, feelings, or ideas
This is used when we want to focus on specific information, so use them when you need to learn something precise.
What is closed questions
A style of communication in which thoughts and feelings are expressed positively and directly, without offending others.
What is assertiveness?
A document that details the care and services the client must receive
What is a care plan
nonjudgmental communication technique that focuses not only on understanding the content of what is being said but also on the underlying emotions and feelings conveyed by the sender. An example of this is making eye contact while a client is telling you something important
What is active listening?
Restating someone's message in your own words to show understanding
What is the purpose of paraphrasing?
These are violated when a staff yells at a client or a client yells at the staff. Another example is spending time with a client outside of your shift
What are professional boundaries
Information about a client’s health gained through observation and the use of other senses.
What is objection data
A legal document that details a client’s condition or illness and responses to care. Also called a record
What is a chart
Adopt the traditions of the larger society.
What is assimilate
Perception
Experience
Physical and mental health
Mood and emotion
Values, beliefs and gender
Age
Electronic communication
What are some factors that affect interpersonal communication?
Negative feelings and conduct that can result when people from one culture try to impose their own set of values and behaviours on people from another culture.
Cultural conflict
Information reported by a client that cannot be directly observed by others.
symptoms
A statement describing a health problem that is treated by nursing measures
What is a nursing diagnosis
The ability of a person to interact effectively with people from diverse cultural, gender, or socioeconomic backgrounds.
What is cultural competence?
an important, but often underused, technique in communicating with clients and co-workers.
What is Humour
In the something's up cycle where the person reflects on their feeling of why something is different to them
What is make sense
This type of charting system is used to record measurements like vital signs
What is a graphic sheet
No urine
What is Anuria
An interaction between two people that observes a set of established boundaries or limits that are deemed appropriate under governing ethical standards
What is a professional relationship