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Commissions
100
What is BTIS service number to reach them directly?

855-593-3973

100

How would you locate an acord 27 to email to an agent? 

By typing out accord 27 in the search located at the top.

100

What is Territory Contact Seong Ro's mobile number?

510-566-2528

100

For Case ID: 8109658 who is the carrier?

MSI

100

How many days typically does it take for a commission to be paid through an agents e-folio? 

60-90 days 


200

Who does Tim Russell Report to on the PL team? 

Shana Mosley

200

What would you search to locate the agent currently having a sub-direct appointment with Progressive? 

5-digit Progressive Code.

200

Where would you locate Bamboo on the Kraft Lake website? 

Kraft Lake Website->Personal Lines-> Homeowners 


200

For case ID: 8109658 where can you locate the inspection details?

Under Notes/Flag/Inspection Calc/Red attachment

200

Where can commissions be viewed? 

From eFolio Commission Statement home page,

expand the Miscellaneous section and select the NB value on the

corresponding Kraft Lake line.


300

Kraft Lake commissions are typically paid within how many days? 

30-60 days,

Some carriers like Tapco and Bigfoot can take

up to 90 since they are double brokering the policies out

300

What would you search to locate the phone number for Western Star? 

Farmers phone numbers

300

Where would you locate information on Progressive for standard personal auto?

Under Farmers Choice 

300

For case ID: 8109658 Where can you locate the invoice we sent to the agent?

Message 8/5, red attachment on bottom of email "invoice- Lewis Spotts. pdf"

300

What is the commission % for BTIS AMTrust GL?

12.50%

400

How would you submit feedback to update something in PA that needs to be updated or fixed? 

You would click into KL contacts and then KM Email.

400

What would you click on to submit your pick for BSS of the week? 

Under quick links on the home page BSS of the week.

400

What carrier shows as an option for Earthquake in CA?

Vikco 

400

For case ID 8109658 what is the sub producers email?

sarah.mklem1@farmersagency.com

400

Who would you email or have the agent email to research an commission issue? 

Accounting: accounts@kraftlake.com

500

If an agent has a sub-direct appointment with Progressive how would they process a BOR request?

for direct appointments we can send form if available but agemt will work directly with carrier for these***

500

Who was the last person on the team to get an agent verbatim? 

Jennifer D

500

Where would you find the upcoming training date for agency growth opportunities with Kraft Lake?

Under the red "whats new" button

500

How many policies are listed under Sarah Bravo's (3521GE) compare activity?

Currently there are 3

500

Who does the accounting team report to? 

Charise Kerns

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