Email structure & Basics
Q: What are the three main parts of a professional email?
B. Greeting, Body, Closing
What tone should you use in client emails?
B. Polite, professional, and respectful
Q: What’s wrong with using all caps in an email?
C. It can seem like shouting
What should you do before sending an important email?
Q: How should you respond to a client complaint?
What should the subject line of a client email be?
Why should you avoid jargon in client emails?
B. It may confuse the client
Why is it risky to hit “Reply All”?
B. It may share info with unintended recipients
How can you make your email easier to read?
B. Use bullet points and clear formatting
Q: How do you politely decline a client request?
What is the ideal length for a professional email?
B. Short but clear
How can you soften negative news in an email?
What’s the danger of sending emails without proofreading?
What’s a good way to show appreciation in emails?
Q: How do you handle a client who hasn’t responded?