Policy Control
NEX allows 45 Days with a receipt.
What is a return
Shoppers use me to carry their items around the store?
What is a shopping cart or basket?
I open and close and never take a break.
What is the automatic door.
• Milk, eggs, and Cheese
what is Dairy?
I decide what to buy, how to rate the service, and whether to come back.
Who is the customer?
I, as a NF1 associate can authorize a price override for a price match challenge up to....
WHAT IS $100.00
You will find me near fitting rooms, at the check outs, or filling in merchandise?
Who is a sales associate?
I stop you from slipping, I caution and shine. I'm yellow and often found near a wet tile lines.
What is wet floor sign?
•Laptops, TVs, Headphones,
What are Electronics?
I oversee operations, manage staff, control budgets, when the buck stops, it stops with me. Who am I?
Who is Monica
What is the maximum amount of gift cards a customer can purchase in one transaction?
what is 5
I'm used to display merchandise; you can find me in the ladies or men's department.
what is a mannequin?
I guard against fraud and protect your sale. I require a chip, a swipe, or a tap.
What is a payment terminal or a POS card reader?
•Lipsticks, foundations, and Mascara
What are Cosmetics or beauty?
I oversee specific areas, accountable for Associate Training, Hiring/Staffing, Check lists, Price changes, Vendors, Inventory SOH. I support the GM and step up when they're out, I'm second in command.
Who is management?
What option do you have when a customer does not have a receipt?
What is refund on a gift card?
I tell you what's on sale, often with bright colors and bold text.
What is a sales flyer.
I help you see theft, I'm always on watch, mounted high, I record all?
What is a Security Camera?
•Leashes, chew toys, canned foods.
What are pet supplies?
I supervise and spend most of my time on the sales floor, handle most Customer Complaints, Oversee Planograms, Scheduling, Price Changes, and so much more
Who are Supervisors?
Every year an associate must receive an evaluation.
What is an Annual Performance Review?
I'm behind the scenes where stock is kept before it hits the shelves.
What is the backroom or stockroom?
I'm paper or digital, I hold what you bought. Don't lose me you might need me.
What is a receipt?
• Snickers, Hersheys, and M&M's.
What is chocolate Candy?
I am the face of the store, the one who assists in every capacity, especially in customer service.
Who is the sales associate.