Payments
I am driving and I can not use the automated system
What is manual payment
I want to get my transponder when I get my LP
What is a tag agency LSF
Adding a New Transponder
1. To order a new transponder, left click on the vehicle tab in cE.
2. Check the Tag Request box on the left side of the blank row at the bottom.
3. Select Tag Model.
4. Enter the vehicle information.
5. Always ask your customer how they would like to receive their transponder, would they like to pick up their sticker or have it mailed. Select pick up or mail.
6. Once all of the information is entered, click Save.
7. If the customer requested that the pass be mailed, have them verify their shipping address.
8. If the customer requested pick up, please advise they need to pick up within 7 days and provide the information they will need to give the pick up location.
I do not have my AAC. What else can I use to get into my account?
What is DL, 1) an active transponder 2) make/model/year of a vehicle on their account 3) an address listed on their account OR the account number
Hotsauce
What is Will's mini fridge
I will now transfer you to our secured payment line to complete your $40 payment. You will be asked to enter your credit card information and then you will return to me for processing.”
What is IVR verbiage
I want to pick a mini hard case transponder up today
What is a Full Service Store
Replacing A New Transponder
What is
1. When a customer needs to replace an existing transponder (due to a new windshield, wrong placement, WAMT, etc.), go to the vehicles tab.
2. Check “Tag Request” on the left hand side of the last row (this row should be empty)
3. Select the Tag Model .
4. Enter in the vehicle information (LP State, CL, Year, Make, and Model) EXCLUDING the LP.
5. CUT the LP from the original transponder that’s begin replaced and paste that information into the new request.
6. Click SAVE.
7. Left click to highlight the original transponder (that you are replacing) and then right click and select RETIRE/REMOVE.
8. Click Save.
9. Add a comment and click Save.
I am online filling out my application. What does Account Access Code mean
What is
The Account Access Code (AAC) is a four digit number customers choose themselves. The AAC is a security measure that is meant to better assist PIKEPASS customers in maintaining privacy and confidentiality regarding their PIKEPASS account
Luscious
What is Missy's Loaner Car
Visa, Mastercard, Discover, American Express
What is type of payments
I ordered my transponder online. What will I need to pick it up
What is the Confirmation Bar Code or First and Last name, license plate
Removing a Transponder
1. Get the account information from the customer.
2. Go to the Vehicles tab in cE.
3. Locate the transponder number.
4. Left click in the far left column.
5. Right click.
6. Select Retire - Remove tag.
7. Save.
Offering Assurance
What is I can help you
Guacamole
What is Houston's Tuna Sandwich
I want to make a check payment
What is over the full service store or mail
Where can I go online to find a location closet to me?
What is Pikepass.com, contact us, Find store/pck up location
Transferring A Transponder
Active to Active
What is
Get account information. Ask the customer to look on the Sticker tag and note the tag # starting with OTA. Enter the number into the Tag Number box in the cE search field. If the transponder is active on account, that account will automatically pull up. Go to the vehicles tab where the transponder is located, highlight the tag row, and right click in the far left column. Select eGo Transfer to Account and enter requesting customer's account number. Transfer the tag, then click Save on the account it was transferred from. Refresh the requesting customer's acct. Update veh info if needed(LP).Add comment to both accounts
Rapport
How your day and a reply
How is the weather and reply
Poker
What is Will favorite thing
I made a payment 3 days ago. I want to get a refund.
What is payment research email
I want to find a location very close to me. On your website what is the quickest way to find this information?
What is Pikepass.com, contact us, find store/pickup locations, zipcode lookup
Transferring From Warehouse to Account
A car is sold with an intact sticker and the new car owner wants to reactivate the sticker
What is
Get account information, Ask the customer to look on the sticker and note the OTA number. Go to the Warehouse and search for tag. Highlight the tag row, right click the far left column. Select the eGo Transfer To Account and enter account number. Go to the customer's account and click Refresh, look in the Vehicle tab to verify the tag is now there. Update veh info if needed . Add comment and save
Offering Additional Assistance
What is
Is there anything else I can help you with?
3 dogs
What is Missy's puppies