Abbreviations
IFO
In Front Of
Under what tab in D3 do we select the pacesetter?
Veh/Triage
No
Three Options for searching membership numbers in Connect Suite.
Last name, first name
Last name, zip
Phone number on file
Home address on file
Insurance policy #
Email address on file
Details of Status Code 4
Need Tow Destination
OPD
Original Purchase Date
Location of cash symbol in D3?
At the top/status bar
"My starter went out. I need to get it towed to the dealership, which is about 20 miles away. I am a classic member. How many miles am I covered for?"
5
What needs to be changed before searching affiliate memberships in Connect Suite?
The club code (can be changed by typing city and state associated membership directly into club code box)
Code that advises of Delay + ETA?
Code 1
PIBOP
Phone In By Other Party
How do we search an active call for an affiliate member?
In D3>Search Calls>Search Calls>Search with the membership number or name
If a member were to break down at a friends/family members residence, and wanted it to be towed home, would this be a covered service?
No.
We tow for the intent to repair, and towing from one residence to another residence to be relocated is not something we use our resources for.
Path to follow to find the most recent payment?
M tab > Maintenance > Payment
Code(s) that require us to cancel the active call after advising code?
Codes 7 & 8
OOP
Out Of Pocket
Pacesetter Code for item stuck under vehicle in D3
Shortcuts > Item stuck under veh (L507)
"My buddy is buying my car. I need my vehicle towed 50 miles to their house. I have Premier Coverage." Is this covered?
No, we do not do convenience or relocation tows. We also do not tow in connection with sales/donations/auctions.
In which Club can we access a member personal and payment information?
Only 005
Status Code that asks us warm transfer the member to Dispatch.
Code 3
DWD
Discuss with Driver
Tab to find battery warranty information.
Vehicle/Triage
5 Miles
Number of associates Gregg Baker (4290057292452142; 498 Shawnee Ln, San Jose, CA) has on his active membership?
4
If the notes indicate a code 2 and the member wants an update, what do we advise?
Due to limitations with our primary service provider in your area, we are working to find another vendor that is able to accommodate your request. We don't have an estimated time of arrival at this time, and will update you with any changes.