Little Known facts
Benefits
TRUE or FALSE
Valet Tow
Random Question
100
Who does AAA use to back their Auto Repair Warranty program?
NAPA Auto Care
100
What benefits do AAR and ARC have in common
10 % Discount on labor (up to $75)
2 Year / 24,000 mile repair warranty
Free Maintenance Inspection
OEM (Original equipment manufacturer ) / ASE ( Automotive Service Excellence) Certifications required
Written estimate of charges for repairs
100
All ARC and AAR work on collision repairs or body work?
FALSE
ARC and AAR do not do assist with collision repairs or do any body work
If member advises they spoke with a AAR and they are willing to do the body work please call to confirm
100
When entering in a Valet tow in Salesforce what new case option is used
Create Non-Member case
100
Where can RSS locate a AAA approved repair facility in North America
MSC Protocol tool -> ARC/AAR Benefits -> AAR Locator
200
How many Months or Miles is a AAA warranty good for?
AAA warranty on repairs is good for 24 months or 24 thousand miles
200
What benefits do ARC have that AAR does not
Owned and operated by AAA
Available in CA, AZ, and NV
$25 discount on normal priced diagnostics
Additional 5 miles of towing for classic members
Shuttle service / Transportation assistance
200
All ARC and AARs have tires in stock
FALSE
Not all ARC or AARs supply tires
Best to check pinpoint for ability to do tire repair or call the ARC/AAR to confirm if able to assist on fixing or replacing a tire
200
After opening a non member case in Salesforce what would the club code be?
Change club code to 305 -ARC Valet
200
What are 2 member benefits unique to ARC
Extra tow mile coverage for classic members - AAA will cover the added cost up to 10 miles for a classic level member to be towed to one of our Automotive Repair Centers (ARC)
Member Discount for Vehicle Diagnostic Test - AAA members receive a $25 discount on normal priced diagnostics at our Automotive Repair Centers (ARC
300
Does the member have to take their vehicle back to the original shop for warranty repair work if it is more than 25 miles away?
No, if the vehicle is outside of the 25 mile radius from the shop. The member would call the phone number on their warranty to locate a closer repair shop backed by Napa auto care.
300
What benefits do AAR have
Partnered with AAA
Available across the entire footprint
Part return available
300
Fair pricing is easy to understand, written estimates provided for all work and final bill will not exceed the estimate by 10% without prior customer approval
TRUE
300
What notes need to be in a Valet tow service call
Who called in the valet tow, ARC store number, and ARC phone number
ARC membership # 4290050123456789
Member’s first and last name and phone number.
300
What is the club code when setting up a valet tow versus a service provider tow
Club code for Valet tow is 305-ARC valet // Service Provider is 301-Temporary Membership
400
Where can I lookup to see where an AAR/ARC might have a drop box location or if they allow after hours drop off?
In pinpoint you would click on the triangle for AAR or ARC to locate shop details including drop box location and after hours info
400
What are the benefits for a repair shop to become a AAR
Affiliate their business with AAA - AAA brand is well known and trusted by consumers, dating back to 1900
Approval to use AAR logo - Shows that the facility meets the standards of AAA
Receive referrals - through AAA Emergency Roadside Service, call center, website, and mobile app
Increased exposure- Through AAA’s website, emails, mobile app, publications, and more.
Valuable discounts and rebates- from a variety of suppliers on qualified purchases.
400
AAA can't tow to an AAR / ARC after hours
FALSE
After hours- ARC/AAR are still to be offered on every qualifying tow call. Even at night, holidays, and weekends EXAMPLES:
The shops are closed right now but we can take the vehicle to the shop. You would still get the priority service first thing in the morning the next business day.
We can usually still take the vehicle to the shop. We just need you to ride with or meet the driver at the TD to receive the keys- if there is no drop off at that location.
We can drop the vehicle off in a secure location and then the shop will call you when they open up. You do also get a 10% discount off labor.
We may tow your vehicle to your residence until the repair shops open up but it will take another one of your entitlements to get the veh to the repair shop.
I can check to see if we have a AAA repair center near you home that can get you priority service and 10% labor discount when they open up.
400
How are Valet tows cleared
All valet tows are cleared as a P6 under resolution code N790
500
Why is it important to offer an ARC or AAR
Increase Member Satisfaction
Deepen Member Relationship
Elevate the benefits of Membership (95% of Members say ARCs and AARs make the membership more valuable )
Helps generate revenue for ARC / AAR facilities and MWG to invest back into the business
Supports AAA national Accreditation referral goals.
500
Accident, RV, Trailer, Motorcycle, and Extraction calls do NOT count towards your AAR/ARC percentage?
TRUE
WE do not require our AAR's or ARC's to work on these non passenger vehicles and extraction is considered an accident and does not count towards the referral goals
500
What are the requirements for a Valet tow
ARC facility must call in the request and state it will be a Valet tow
ARC Valet service requests fall under the same policies and guidelines as member service requests
Breakdown or tow destination must be a ARC location
500
What are 2 member benefits unique to AAR
Part Return Available upon Request -
As evidence of work performed, all replaced parts will be returned to the member, provided they request them at the time they deliver the vehicle for service. Parts that must be returned to the manufacture under warranty or exchange program are excluded, but must, on request, be avail for inspection when the member picks up their vehicle.Written Estimate The Member will be provided a written estimate of the cost of all work to be performed on their vehicle. The cost of the work performed may not exceed the estimate by more than 10% unless authorized by the member in advance. Local and state regulations take precedence where they exceed these requirements.