Sales and Calls
Big 5
Big Changes
Percentages
Accountability Report
100

Plumbing typically accounts for this approximate percent of sales

What is 30%

100

This is typically the biggest Big 5 expense

What is direct labor?

100

Division with the biggest percent sales increase

What is sewer?

100

This division had the biggest month over month percentage increase

What is Electric?

100

$10,410

What is sewer average sale?

(Well above the goal!)

200

This division represents the largest demand call count increase for the year

What is plumbing?

200

These are always the two biggest components of the Big 5

What is direct labor and parts & material?

FYI these typically make up over half of the Big 5

200

This division represented the biggest dollar increase for June over last June

What is HVAC?

200

This division had a stellar labor percent for June

What is install?

200

This HVAC Service metric was 7 points above target

What is HVAC (service) demand conversion?

300

This big number is a record for the company

What is $4,240,084?

300

These are the remaining Big 5 components

What is support wages, vehicles, and advertising?

300

This divisions gross profit is up significantly in June vs. year to date

What is plumbing?

300

This is the percent increase in sales year over year to date

What is 31%?

300

These 2 items were above target on the accountability scorecard for both plumbing and electric

What is demand and tune up conversion?

400

This division represented a much larger percent of the total sale for June than YTD

What is HVAC?

400

This is up over 5 points from last year to date

What is Big 5 total

400

This customer friendly program is up an astonishing 70% this year

What are clubs?

400

This is the target percent we try to keep install labor below

What is 8.5%

?


(also would accept 9%)

400

System check lead turn over rate

What is 9.2%

500

Total unique calls booked this year

What is 24,846? 

Includes demand and club

500

This big 5 number should be less than

What is 10%

500

This has increased by over 1,000 over last year to date

What are clubs

500

This division has increased it's percent of total sales by over 1 percentage point this year to date

What is electric?


Electric has increased from 12.4% to 13.6%

500

$402 and $213 above goal

What are HVAC install (Sales) department average sale?


Click to zoom
M
e
n
u