Father Green
This tool is what you use to find out if a recall has a remedy (fix)
What is the recall QR code?
True or False once you Area Manager is aware of the callback/conversion you no longer have to call the customer.
False- this is your car, you need to continue to attempt to contact the customer to get YOUR car back. Always document all attempts.
This is who pays for a claim when a customer disputes the claim.
Who is the branch?
This is where u locate the Dealer Network Sheet ?
What is V drive/32GG/Vehicle Operations folder
This is what RPM stands for.
What is Recall & Preventive Maintenance
These are the callback steps you should take when a customer is overdue on payment.
Day 1- Call, text (Message Center), Email
Day 2- Call, text (MC), Email Drive by send to area manager
This is the MINIMUM number of photos needed for a claim
What is 5?
1 photo needs to be the rear of the vehicle with the license plate.
At the end of each day this should be completed and sent to your ARM, it ensures you have a key for every vehicle in available status on your lot.
These are the four main items your branch is graded on in VMR RPM program.
What are open recalls, active PM/LOFR, avg days, out of service %
What is the process for when a gun is found
Do not touch the gun, Lock the car, Inform your BRM and give them the keys, Call local law enforcement for the to gain possesion of the fire arm.
BRM creates E-alert so employee who found fire arm gets paid.
**DO NOT GIVE OUT PERSONAL INFO TO THE COPS/ DO NOT CALL ANY CUSTOMERS REGARDING THE LEFT ITEM**
What is do not key a claim, check the past 5 RA's?, Check prior claims, and then complete the dispute template and send to RISK and ARM
True of false…When performing recalls at an Enterprise Mobility Service Center, does the branch receive warranty payment from the manufacturer?
True. Enterprise receives warranty payment for performing recall service(s) from the manufacturer
These are the 3 times when we check tires PRIOR to renting the vehicle.
What is the Return, PITstop and QR ready lane?
This is the ONLY person who can approve a vehicle to be reported stolen to law enforcement.
Who is our RVP Jamie Janneck
Where are the keys?
Did you file a police report?
Where did you last see the vehicle?
What tool do you use to evaluate damage and determine if a claim (NX/VX) should written?
Damage evaluator
When completing a claim and damage is minor and may not need the shop, what is the alternative you can use to still have a repair code entered.
What is VR photo review.
These are the 5 components that are scored in a claim for Accident Report Quality ARQ.
What are
1. Claim creation (date and photos) 2. Insurance capture 3. Facts of loss 4. Claimant Information 5. Repairing the car
This is the dollar amount that is automatically waived by the DRU if a customer disputes damage.
What is $1250? Any glass claim is also waived regardless of dollar amount.
(Nissan Versa windshield is treated the same as a Tesla windshield)
This is how you should label the unit on your books in VEM when they are out of service and at a shop/dealership.
Location/ ECD