Circulation
The number of items you can check out on a resident card
What is 100?
This is a conversation to help patrons find information
What is The Reference Interview?
The meaning of RA
What is Readers Advisory?
The meaning of ILL and platform that the ORL uses
What is Inter-Library Loan and Illume?
A patron would like to get a library card. This is the first thing you should do in LEAP
What is look up the patron to see if they already have a card?
The age at which you are eligible for an adult card
What is 13?
Examples of print resources found in branch reference collections
What are Encyclopedias, Dictionaries, Atlases, Directories?
Name 2 Terms to use when “book-talking”
What is Story & Plot, Characters, Setting, Language, Length and Format?
Definition of ILS and name of the system used at ORL
What is Integrated Library System and Polaris (LEAP)?
You have a patrons account open when they tell you they want to update their address. Clicking on this tab allows you to make edits
What is Registration?
The length of time feature films can be borrowed
What is 14 days?
Define WORLD
What is Welcoming | Open-ended | Restate/Rephrase | Listen | Do!
Type of questions for gathering information
What is open-ended?
This Library system is like the front door to a house
What is the PAC- Public Access Catalogue or BiblioCommons?
You click on this tab to open the part of the record where you can put an item into damaged
What is Details?
These are three items that are considered "acceptable" proof of address
What is:
BC ID/ Drivers license
Health card
Utility bill / piece of processed mail
Insurance documents...
Name the type of question that can be answered quickly with a few resources
What is Ready Reference?
Name a good resource for finding author or title read-a-likes
What is Novelist OR BiblioCommons?
The name of a search using AND, OR, NOT
What is Boolean Searching?
This is indicated when the patron account tab has an amount in blue
What is a credit on their account?
This is the process by which we move materials between branches when they are overcrowded/ non circulating
What is Reallocation?
Name a quick evaluation tool for assessing websites?
What is ABC - Accuracy, Bias, Currency?
What is The CRAAP test - Currency, Relevance, Authority, Accuracy, Purpose?
The system to use when searching with a patron
What is the Public Access Catalogue or BiblioCommons?
The name of a popular library e-book/audiobook app
What is Libby?
This contains information about a single copy of a book in the catalogue
What is the Item Record?