4 Levels of Listening
Listening to things on a surface level, most often things we already know. Attention is Partial to the speaker.
What is Downloading?
Listening to Understand.
What is Comprehension?
Encourages the speaker to put their attention on themselves and focus on articulating their options. This helps show true authentic....
Empathy
Ask
Asks CLF to step in whenever needed
Only listening for facts within the words of the speaker.
What is Factual?
Taking a moment to think about what was said and information provided.
What is Retention?
Showing authentic empathy can help Mentees feel like they're navigating difficulties in the company of a caring listener.
Companionship
Schedules
Schedules times to connect
Listening so the speaker feels heard and understood. The level Peer Support Volunteers should try to achieve.
What is Empathic?
Providing appropriate feedback to demonstrate a mutual understanding.
What is Response?
Helping someone feel heard and validated can ease emotional burdens by reducing stress confusion and isolation.
Relief
Shares
Shares Personal Experiences
Move beyond connecting with the speaker. Connecting with core ideas of conversation and potential futures of the speaker. Usually best achieved by counselors, therapist, and psychologist.
What is Generative?
Bonus Question: What colors of the stop light refer to each component?
Red Comprehension, Yellow Retention, Green Response
Together, these 3 benefits can provide self-esteem and self-awareness simply through your willingness to hear them.
Empowerment
Provides
Provides and empathetic ear free of judgment