Attention
What is one thing you can do to cut down on being distracted?
Put away distractions like:
a hand held device
a book
a schedule
Give an example of a clarifying question you could ask someone after they tell you something you did not fully understand:
"What do you mean by that?"
"What do you mean?"
Not allowing the speaker to finish their thoughts completely before responding is called what?
Interrupting
People make me, save me, change me, raise me. What am I?
Money.
How much eye contact should you maintain?
About 50% to 75%. You do not want to stare but you don't want to look in the opposite direction.
What does paraphrase mean?
To restate what the speaker has said in own words
What does it mean to judge?
To decide if something is good or bad.
What has many keys but can’t open a single lock?
A piano.
What can you do with your mouth to show interest in the conversation?
Slightly smile
Say things like... oh or mmhmm or uh-huh
What does paraphrasing help do in a conversation?
It helps to make sure the active listener is understanding what the speaker is saying.
Why is it important to not judge what the speaker is saying?
It helps to fully understand the speaker's perspective.
What can go up but can't go down?
Your age.
Demonstrate open posture to appear interested
Lean in slightly with arms uncrossed with a slight smile.
Why is it helpful to summarize the speaker's main points?
To ensure that you are understanding what they are telling you.
What should you focus on when active listening?
a) understanding the message
b) your response to the message?
a) Understanding the message
What has a head and a tail but no body?
A coin.
Demonstrate a nonverbal cue and a verbal cue to show you are listening.
Nodding your head occasionally while saying something like "I see" or "Mm-hmm"
How would you summarize the following:
"My neighbor found a cat with 4 kittens under a car the other day. She has them at her house and said I could come by to see them. I want to adopt one but it might be hard to know which one to pick"
"So you might be adopting a kitten from the litter your neighbor found the other day."
When should you offer advice to the speaker?
If they ask for advice or if you ask them if they want your advice and they say yes.
What is harder to catch the faster you run?
Your breath.