Activity

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100

What is ABN & ACN?

Australian Business Number

Australian Company Number

200

When to offer Business Choice or Teams Plus (Subscription).

New Business customer

Existing customers on a subscription /automatic payment cycle

300

What are the technology/Networks applicable for SuperFast & UltraFast NBN plan? 

FTTP & HFC(cable)

400

Which plan do you provide when cx technology upgrades from FTTN & FTTC to FTTP?

FTTN - 100/20mbps or higher

FTTC - 240mbps or higher

500

List a probing questions for fixed

• How many people in your home use the internet?
• How many devices are connected at the same time?
• What are your entertainment needs? Do you like to stream videos like Netflix, youtube, sports?
• What streaming app platforms do you currently use?
• Do you currently have any Wifi dead spots in your office? / Do you have areas in your home where you don't have strong signal strength? 

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100

How many digit ABN & ACN has?

11 digits for ABN

9 digits for ACN

200

What is the first step you take to check if the address is serviceable for fixed?

SQ check on JARVIS

300

What are the mbps we have for a 5G satisfactory Guarantee?

40mbps & 50mbps

400

Documents that may be requested while credit check for business customer

Image of Primary & Secondary ID

Bank Statement within 3 months

Lease Agreement or deed

500

Types of NBN technology

FTTP (Fibre to the premises), FTTB (Fibre to the building/basement), FTTN (Fibre to the Node), FTTC (Fibre to the curb) and HFC(Cable)

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100

How many devices can be secured using McAfee when they connect with Business choice/choice plus plan?

Upto 20 devices

200

Can we provide M2M option for 4G home internet?

Yes, if cx has ABN/ACN(Business cx)

300

What is the max download & upload we have on 4G home internet?

25mbps & 5mbps

400

List of Widgets you will find on LP (At least 4)

Consumer Info

Summary

PDC / secure form

Conversation Cards (Carousel)

Page Navigation

Email Transcript

Conversation History

Vision

500

What is the minimum & maximum discount you can get with Business Mobile Plus plan?

Min - 10% and Max - 34%

2SIM - 10%

3SIM - 20%

4-7SIM - 26%

8-11SIM- 30%

12+ - 34%

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100

What is the cost of the professional installation?

$240 

200

What is the cost of the Business Mobile Plus plan and Inclusions?

$55 per month

80GB data, unlimited calls and text, unlimited international calls and text to selected 35 countries.

$10 roaming pass

300

Can I provide a landline connection to the BYO plan?

No, you can’t add a phone service with the BYO modem option.

400

When cx has a Trust/Trustee account, how do we proceed?

Capture ACN and update it while processing the order.

If cx does not have active ACN, inform that the account will be switched to the consumer via CHOWN

500

What is network coverage commitment on 4G?

Optus Coverage Commitment allows customers to cancel their Optus 4G Internet service if they are having coverage-related issues and Optus agrees that it is a coverage-related issue

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100

What type of business can we do a market segment change?

Consumer to Business account for sole traders

200

How many modems do we have for NBN?

Ultra Wifi Modem Gen1

Ultra Wifi Modem Gen 2

Ultra Wifi Booster Gen 2

300

What is the landline plan we have?

$10 Optus Plus Everyday Extra (Along with NBN)

$55 Optus plus Phone Everyday

400

Unauthorized website access like playing music, watching movies, accessing notepad, etc, which NNB class we will get?

NNB Class 1

500

Any practices leading to manipulation of metrics/data/performance, Which NNB class we will get?

NNB Class2