Registration
How do you ensure the 9-digit zipcode is added to a patient address
What is by utilizing the Address Search feature
Who is the Subscriber for a W/C guarantor account
What is the employer
What area utilizes HPE
What is the Emergency Department
When are you considered late on your timecard
What is one minute past scheduled shift start
When is the Accident Related? field set to Yes
What is when a patient has a Work Comp injury, or Motor Vehicle Accident
If the Accident Related? field is set to yes, what else needs to be created
What is a Claim Information Record
Who completes the HPE application
What is the Admissions Clerk along with the patient
Who do you contact when you are unable to make it to work
What is Mon- Fri, 7am-5pm: Patient Access Sick Line (507)292-7107
Mon-Fri 5pm-7am, weekends and holidays: Union On-Call 507-280-1895
What step is required if a patient presents from the Adult Detention Center/Federal Medical Center
What is changing the Guarantor Account to be an existing ADC/FMC Corporate Account
When creating a Claim Information Record, what information is needed
What is the Claim Information Record Name and the Workers Compensation and Accident Information
*see screenshot*
When is the MNSure packet provided
What is at the same time as offering an HPE application
If a patient requests to make a pre-payment for an upcoming service, what is the next step
What is take the payment via Billing Activities-Payment Collection at RAD/Lab/OPS/ED spaces
How are Nursing Home Labs handled
What is schedule on the OP Lab for the day the sample was collected and check in. Ensure the POS is entered within the Appt Details section to reflect correct location
What are four components of creating a Work Comp/TPL encounter
What is a correct Guarantor Account, Claim Information Record, Insurance, and SSN for WC visits
When is a patient considered Safe at Home
What is survivors of domestic violence, sexual assault, stalking, or others who fear for their safety to maintain a confidential address
When a surgical patient presents and needs same day labs, what steps should be taken
What is Print Lab/Rad Communication sheet, and flip lab light switch. Do NOT create a lab visit
When should the HAR be verified for ED visits
What is at the time of verifying all registration information while in the room with the patient
If a patient has multiple injury claims with the same employer, how is the Guarantor Account handled
What is a new guarantor account is created every time a new injury occurs
*Coverage talking point*
Who determines if a patient is eligible for HPE
What is Business Office personnel
What is EMTALA
What is Emergency Medical Treatment and Labor Act.
By law, we cannot ask to verify any insurance information until after they have been clinically assessed