Employee Behavior
What are performance behaviors?
Actions that directly contribute to productivity.
Name one of the Big Five personality traits.
Agreeableness, Conscientiousness, Emotionality, Extraversion, Openness
What is a psychological contract?
Unwritten expectations between employer and employee.
What is motivation?
The internal drive to act or behave in a certain way.
Define job enrichment.
Enhancing a job by adding motivating tasks/responsibilities.
Define absenteeism.
When an employee fails to show up for work without valid reason.
Define self-esteem.
A person’s belief about their own self-worth.
Define “inducements.”
What an organization provides in return for work (e.g., pay, benefits).
What is the Hawthorne Effect?
Workers improve performance when they feel observed.
What is job sharing?
Two employees share one full-time job role.
What is organizational citizenship?
Positive, voluntary employee behaviors that support the organization.
What is emotional intelligence?
The ability to recognize, understand, and manage emotions.
What are contributions?
What an employee gives to the company (skills, time, ideas).
Difference between Theory X and Theory Y?
X = lazy workers; Y = motivated workers.
Give one advantage of telecommuting.
Flexible hours, less stress, higher job satisfaction.
Give an example of a counterproductive behavior.
Theft, tardiness, harassment, or substance abuse.
Give an example of a person with high extraversion.
Outgoing, sociable, enjoys working with people.
What is person-job fit?
Match between an individual’s values and the job’s demands/rewards.
What is Maslow’s top level of need?
Self-actualization.
What is positive reinforcement?
Rewarding good behavior to encourage it.
What happens when a company has high turnover?
Increased costs in recruitment, training, and lost productivity.
What does “propensity for risk” mean in the workplace?
Willingness of an individual to take chances.
What can happen when there’s a poor person-job fit?
Low satisfaction, poor performance, high turnover.
What does expectancy theory suggest?
Motivation depends on the expected outcome of actions.
Define Management by Objectives (MBO).
Goal-setting method involving both managers and employees.