Leadership and Power
This is the use of power and influence to direct the activities of followers toward goal achievement.
Leadership
What ability helps someone understand and regulate their own feelings?
Self-regulation
These are the specific demands or pressures that cause a person to experience stress in the first place.
Stressors
What type of structure uses multiple lines of reporting?
Matrix
What is the first step in the organizational change process?
Creating Dissatisfaction
This type of power comes from a person’s formal position of authority in an organization.
Legitimate power.
Which type of ability involves quickly comparing information?
Perceptual speed
Role conflict, role ambiguity, and daily hassles are examples of these types of work stressors that block progress toward goals.
Hindrance Stressors
What does span of control refer to?
The number of employees a manager is responsible for.
Why do employees often resist change?
Fear of the unknown and disruption of routines.
In this decision-making style, the leader asks employees for input but ultimately makes the final decision.
Consultative style
What is the emotional intelligence component that refers to sensing others' feelings?
Empathy
Time pressure, work complexity, and work responsibility are examples of these stressors that can promote growth and development.
Challenge Stressors
Which structure has centralized decision-making and high formalization?
Mechanistic
What type of structure supports innovation and change?
What is the definition of leadership effectiveness?
The degree to which a leader’s actions result in goal achievement, commitment, and development
Which type of intelligence involves reasoning and problem solving?
Cognitive ability
This personality pattern is associated with competitiveness, impatience, perceiving more demands as stressful, and greater risk of coronary disease.
Type A
Why might a company move from a functional to a product structure?
To focus more on individual product lines
What does it mean to 'refreeze' in change management?
Solidifying new behaviors as the norm
This type of personal power exists when followers admire someone and want to identify with them.
Referent power.
Which test is used to assess general mental ability in workplace settings?
The Wonderlic test
Seeking assistance, strategizing, and acquiring resources are examples of this coping style that focuses on solving the stressful situation itself.
Problem-focused coping
What are the basic elements of organizational structure?
Work specialization, chain of command, span of control, centralization, formalization
How can a leader build commitment to change?
By creating a clear vision and involving employees