Credit Cards
When taking a payment, you enter this in the check number field when a client does not have a check number.
What is 01?
The window of time we can dispute a transaction.
What is previous 60 days?
The order in which a payment is satisfied.
What is late charges, interest, principal and escrow. (If late charge is showing on the bill)
A loan that is broken down into scheduled payments and applied to the principal and interest. At the beginning of the life of the mortgage, the majority of the payments go toward the interest. At the end of the life of a mortgage, the majority of the payments go toward the principal.
What is an amortized loan?
Ways to identify a client has a private banker.
What is
A card closed at the banks request can be reinstated within 30 days when the client takes these steps.
Make a sufficient payment and provide proof of payment
Set by Visa and is used to determine how “risky” a transaction may be.
What is risk factor?
The duration a payoff quote is good for.
What is 10 days?
Escrow is made up of this.
What is
This can be done if a client makes a large principal curtailment on their mortgage and they would like to reduce the amount of their monthly payment.
What is a mortgage payment recast?
The cash advance daily limit.
What is $5,000?
The tasks in Visa DPS that require failsafe.
What is
This is needed to refund a late fee.
What is a Service First ticket?
The Mortgage Department determines an escrow shortage by calculating this.
What is
This is given when a client establishes a regular transfer for their loan payment. Canceling the AFT may result in higher monthly payments.
What is preferred Interest Rate?
A client must make a payment within this many days of their due date to avoid a late fee.
What is five days from the due date of the statement?
The information needed to place a travel alert.
What is
A payment to be made at the end of a loan term to pay any remaining balance, typically more than any previous payment.
What is a balloon payment?
To cancel Private Mortgage Insurance, the client will need to:
What is
- Send in a written request (letter, email, just not over the phone) to Mtg Servicing
- Pay for an appraisal
- If it's within 2 years, it must be at 80% LTV
The information needed to fully verify a business credit card holder.
What is
The reasons you would need to submit a Service First ticket.
What is
The requirements to rush a debit card.
What is
The steps a business client should take to grant someone else access to get information on their loan.
What is go into a banking center and speak to a banker or write a notarized letter on business letterhead and mail in the request?
This is processed and mailed out seven days after a mortgage payoff.
What is
The criteria that must be met for a secured card to be changed to a non-secure card.
What is