General AI
This is the term for the process where an AI model retrieves relevant information from an external knowledge base before generating a response — helping it stay accurate and grounded.
What is RAG (Retrieval-Augmented Generation)?
This Microsoft AI assistant is embedded across Microsoft 365 apps like Word, Teams, and Outlook, and is the company's primary productivity AI offering.
What is Microsoft Copilot?
A CIO evaluating Claude Enterprise wants to avoid unpredictable compute costs. The primary driver of variability in LLM spend comes from this unit of measurement.
What are tokens? What is consumption?
Slack Enterprise Search improves AI relevance because it retrieves information across connected applications while preserving this critical enterprise security boundary.
What are user-level permissions?
This open-source standard introduced by Anthropic in 2024 allows AI models to seamlessly connect with external data, tools, and software systems.
What is MCP — or Model Context Protocol
A major enterprise limitation of Microsoft Copilot adoption is that many organizations still operate with fragmented collaboration across Teams, email, and files, reducing effectiveness due to this missing capability.
What is unified conversational workflow context?
Unlike a traditional search tool, Glean uses this type of AI-powered search that understands intent and meaning rather than just matching keywords
What is Semantic Search (or vector/AI-powered search)?
A customer integrates Slack with CRM, ticketing, and knowledge base systems. Enterprise Search enables AI workflows by acting as this architectural capability across those systems.
What is a federated search layer?
This technique — often abbreviated as RLHF — is how most major AI models including ChatGPT and Claude are fine-tuned to behave helpfully and avoid harmful outputs, using human evaluators to rate model responses.
What is RLHF (Reinforcement Learning from Human Feedback)?
Google Gemini’s enterprise AI strength comes primarily from its integration into this productivity ecosystem and its native connection to this large-scale infrastructure layer.
What is Google Workspace and Google Cloud?
Both ChatGPT and Claude can be connected to Slack, but only through this method — meaning they can read messages sent directly to them but cannot natively access channel history, files, or search across your workspace the way Slack AI can.
What is a Slack App (or API integration / bot integration)?
Announced at the March 31 event, this new Slackbot capability allows it to pull real-time information from outside the Salesforce ecosystem.
What is web search?
In enterprise AI deployments, this design principle limits model access only to the data a user is already authorized to see, reducing data exposure risk.
What is permission-aware access (or least-privilege access)?
Microsoft Copilot’s enterprise value is tightly coupled to customer adoption of this ecosystem, which acts as its primary data and identity backbone.
What is Microsoft 365 and Azure?
When a company connects ChatGPT or Claude to Slack via an API integration, the AI can only see this
What is only the messages sent directly to the app / the content in channels it was explicitly invited to?
Starting April 7, 2026, Business+ users are limited to this many Slackbot messages per user per week before hitting a usage cap.
What is 15 messages per week?
An enterprise deploys multiple LLMs across departments with inconsistent prompts, inconsistent datasets, and overlapping workflows. This introduces this systemic architectural risk.
What is AI sprawl (or model sprawl)?
Microsoft Copilot adoption speed often depends on how mature and organized this enterprise content repository already is.
What is Sharepoint?
Glean improves search accuracy by indexing enterprise content across tools while preserving this critical enterprise control.
What are user permissions?
Targeted for Q3 GA, this capability — announced March 31 — will enable Slackbot to call upon Agentforce and third-party agents to autonomously execute multi-step business tasks end-to-end.
What are Agentforce Orchestrations?