AIDET
AIDET and Patient Satisfaction
AIDET In Practice
100

What does AIDET stand for?

What is...Acknowledge, Introduce, Duration, Explanation and Thank you.

100

"We, at Kaiser, strive to act upon our core values everyday and achieve patient _______."

What is...satisfaction.

100

Scenario: Dr Goldin is running behind schedule

What is...Duration? 

200

The AIDET slogan for Riverside's OBGYN department.

What is..."Keep Calm and AIDET On"

200

We use AIDET because it helps the patient and family get meaningful and useful information from us. When this happens, a patients ______ decreases and results in better health _______.

What is...anxiety and outcomes. 

200

Scenario: patient is escorted to an Audio room by the Audiologist

What is...Introduce? 

300

AIDET

What is...a communication guide to improve a patients' experience by providing better care and overall patient satisfaction.

300

The name of the top two survey questions we closely monitor.

What is...Nurse Care & Concern and Reception Helpfulness

300

Scenario: a new patient checks in for Dr. Tojo

What is...Acknowledge?

400

A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers created by the Studer Group.

What is...AIDET?

400

Riverside's behavior standards used to promote communication with each other and our patients.

What is...ICARE.

400

Scenario: Mr. and Mrs. Smith are pleased with Dr Ziffra's explanation 

What is...Thank you? 

500

AIDET helps with patient satisfaction, which is reflected in our monthly __________.

What is...our ASQ scores.

500

The model for service recovery that outlines the following steps: Apologize, Hear, Empathize, Ask, Resolve, Thank.

What is...A-HEART.

500

Scenario: Dr. Layland orders MRI of the Neck for the patient

What is...Explanation? 

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