AIDET
What does AIDET stand for?
What is Acknowledge, Introduce, Duration, Explanation and Thank you.
"We, at CHA, strive to act upon our core values everyday and achieve patient _____."
What is satisfaction.
When do we AIDET?
Every patient, every family member, every time.
Scenario: change of shift/coffee & lunch break
When patient info is shared -Handoff
When one introduces the oncoming nurse (if awake)
Explain --Acknowledge
Introduce yourself to others politely. Tell them who you are and how you are going to help them. Escort people where they need to go rather than pointing or giving directions.
Where can you find the definition of AIDET? Do you know where it is located to use as a reminder for you?
What is on the our Poster Boards and with our AIDET desk cards.
The reasons why we use AIDET is that it will help the patient and family get meaningful and useful information from us. When this happens, we will be able to see the outcomes in the __________ ___________ scores as the months go on.
What is patient satisfaction.
A complementary piece of AIDET is the concept of managing up – positioning yourself and others in a positive light. At CHA, we have created our own brand of managing up called. This concept helps patients feel good about their caregivers and prepares them for any handoffs or transitions that may take place.
What is the Positive Pass?
Scenario: entering a patient's cubicle
Sample:Hello my name is...... I will be preparing you for your procedure today.. It will take about 15 minutes...... There will be others here to ask questions and explain things(anesthesia/PA /Surgeon) Your surgery is scheduled for 730 and right now everything looks to be running on time..Thank you for remembering to do your wipes this am
What does it mean to manage up..
What is AIDET?
What is a communication guide in order to improve a patients experience with our Hospital, providing better care and overall patient satisfaction.
Have you seen some of the patient satisfaction survey questions? Can you name the top two overall scores that reviewed?
What is likelihood of recommending our hospital ?
Did the staff make you comfortable during your stay?
Staffnet, Managers,Educators, Peers
Where can one find out more about AIDET?
Scenario: a new patient.
Why AIDET?
A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers created by the Studer Group.
Why we use AIDET?
What other tools do we use to promote communication with our patients?
What is MyChart. Speedy Recovery Cards & after visit phone calls.
CHA Perioperative Services
Who's the greatest?
Scenario: You have not met Mrs. Smith
Say hello to Acknowledge her. Introduce yourself Using 2 identifiers ask her to identify herself. Duration -inform Mrs Smith how long things are expected to take Explain what you are doing THANK Mrs Smith for choosing CHA/for being on time/for doing great staying NPO/for anything you wish
The purpose of the National Patient Safety Goals is to improve patient safety. The goals focus on problems in health care safety and how to solve them. This is an easy-to-read document. It has been created for the public.
What are the NPSG?
The 3 part practice we use when we have a meaningful interaction with a patient.
What is Heart-Head-Heart?
AIDET helps with patient satisfaction, which is reflected in our __________.
AIDET will help us with: being efficient with our work Which helps us with: driving cost And supports us with: the satisfaction of our patients and families That is reflected in: our Press Ganey Scores
Life without AiDET
Scenario: You need to explain "handoff"
Handoff is a time when responsibility and accountability of care is transferred from one nurse/surgical technician to another at change of shift or time of relief
NSPG
*Identify patients correctly *Improve staff communication *Use medicines safely *Use alarms safely *Prevent infection *Identify patient safety risks (identify patients at risk for suicide)Prevent mistakes in surgery