FOOD
Which country is the largest exporter of coffee beans worldwide?
Brazil
For an active C02 alarm case what do you do after you wrap up your call?
Transfer to Tier 2
What is Force Majeure ?
Limited amount of product resulting in a minor price increase passed to the customer. Customers may switch suppliers during this time; otherwise, Airgas will continue services without further action.
What does DNU mean?
Do Not Use
Who was the very first American Idol winner?
Kelly Clarkson
Where does Wagyu beef’s name come from?
Japan.
How many times do we contact a customer for an account issue form before its closed ?
Three.
Recommended to call once a day.
What do you do when an account requires a POD and there is none provided
example June 1st 2026 is 060126
What is LOU
Loss Of Use is repeated attempts to remove a microbulk tank , we bill for LOU and write off the tank to end legal responsibility.
Who is Kendrick Lamar‘s diss track “Not Like Us” from the 2025 superbowl about?
Drake
What is the official dessert of Massachusetts?
Boston Creme Pie
What would not go to Tier 2 ?
More than one may apply...
A : New Equipment Install
B : Mad Customer Escalations
C : Special Cases
D : ARS Queue
B and D
True or False: An empty lemonade/punch BIB can still drain C02 from the tanks.
TRUE = Empty BIB’s for lemonade & fruit punch will still drain the CO₂ tank. CO₂ drives ALL of the soda / syrup pumps.
What Division would this account go to ?
M365
Merchant Gases
Which famous classical composer was deaf?
Which classical composer was deaf?
Which franchise is credited for creating the very first drive-through window?
In-N-Out Burger
How often are advised to contact ABMs and Service Managers for an ETA on a case?
Escalate every 30-60 minutes until you get an answer
Which is NOT a gas customers can purchase from ANC ?
A : Methane
B : Acetylene
C : Nitrous
D : Argon
Methane
What does an account with DIP mean?
Debtor in Possession means an account is bankrupt.
What musician refers to their fans as " Little Monsters"?
Lady Gaga
What Filipino fast food brand now sells its flagship Chicken Joy product in 1,500 outlets worldwide?
Jollibee
Customer calls for a leak. The tank went down to 1/8 and there's ice all on the bottom. The customer stated there is empty bibs but they have no replacement.
What do you do and does this need to be escalated ?
Tell the customer to contact their soda vendor for a replacement asap, the tank will leak more with the empty bib still there.
Make a fill case for the customer because they are actively running out and are already down to 1/8.
What states does ANC not service as a whole?
12 answers total.
Alaska , Hawaii , Idaho , Maine , Montana , Nebraska , New Hampshire , North Dakota and South Dakota, Utah, Vermont, and Wyoming.
What do all of these organizations stand for?
DI00 , SF00 , and G003
DI00 = Dry Ice
SF00 - Safety
G003 - ANC Third Party
“The Day the Music Died” refers to the tragic deaths of which artists?
Buddy Holly, Ritchie Valens and The Big Bopper