Cases
The article number for the Surgical Case Template Guide
What is 3166?
What CCAs use to assist a customer with non-patient related items
What is the ASM?
Icon for entering a large quantity of a single model IOL with many different diopters
What is the Truck Icon/Stock Order?
The ITCA used to disassociate an item from a BOM
What is Y8GF?
Silence exceeding 20 seconds
What is Dead Air?
The case template used for delayed deliveries due to weather
What is LATE DELIVERY - CONCESSION - 00273621?
Person who approves user requests and manages users
What is the Admin?
Where a list of serial numbers can be entered on an order
What is Scan Serial?
What is Y8HF?
When the desired extension is not informed of the details of an incoming call
What is a cold transfer?
Where CCAs can locate the Jarvis case that is auto created when a call comes in
What is the Notification Bell?
How long customers can view orders
What is one year?
Application to view Implant Cards
What is BOX?
Field where a new revision # is found
What is the Alternate Material Number?
Absolutely! Wonderful! Perfect!
What are examples of Positive Language?
Sub-Area used for a customer order on a Jarvis case
What is Order Entry?
Time frame a customer has to alter/cancel an order
What is 15 minutes?
The t-code to transfer a lens from one accounts consignment to another without billing
What is Z8CX?
The qty of a BOM that is backordered and used if a new revision is available
What is the Open Quantity?
The ability to understand and share the feelings of another
What is Empathy?
Where changes within a case can be located
What is Case History?
Site customer is re-directed to when selecting Invoices & Payments Portal
What is MyAlcon Pay?
Team that completes change requests for implant cards/records
What is SRC/RFT?
Type of BOM that cannot be disassociated
What is an MPI?
Resolving an issue the first time to avoid repeat calls
What is Next Issue Avoidance?