Promotions
What does GWP stand for?
Gift With Purchase
How much is standard shipping on the website right now?
$1 all season long!
Which ALEX AND ANI account would you use to reship a RTS package?
ALEX AND ANI Lost Package as we are filing these under the Lost Package protocol.
What is the last softeon status you can cancel an order?
60 - In Picking
What are the 3 different types of a misship?
1. Wrong item Received
2. Missing item(s) from order
3. Received Damaged Item
In addition to our welcome discount, what two other site-wide discounts do we offer (if applicable)?
Student Discount and Military Discount
What percentage of the purchase price does ALEX AND ANI donate for CBD items?
20% of the purchase price
Can you cancel an order in Magento?
NO. Softeon is used for order cancellations.
What are the steps of cancelling an order in softeon?
Find the softeon order number through an order query. Copy the softeon number and go to operations->outbound->planning->order management-> order cancellation. Query and hit cancel
Who do you email misship details to?
ECOMM Ops, Cait Toribio, Allison Pereira
What percentage off do we offer for students/military?
15% off
What is unique about "SALE" products? (policy wise- two answers!)
FINAL SALE | INELIGIBLE FOR RETURN
60 Day Limited Warranty
How would you find the image and last known price of an item in Magento?
Catalog -> Manage Products -> Search Name or SKU
What do softeon order numbers start with?
Right now: 6
What is the lost package protocol?
If no movement/not received within 72 business hours you may reship or refund. Send lost package details to Jenn/Kat/Kristel.
What is excluded from the welcome15 discount?
Disney® Collection, LIBERTY COPPER, sale or clearance items, corporate gifting orders or gift cards.
What is the name of our Holiday Campaign?
Be A Better Gifter
How do you issue a refund in Magento?
Order; invoices->select order-> credit memo->adjust qty/shipping-> hit refund
What status can you edit an address in softeon AND what are the only parts of the address can you change?
Up to status 60
Name and Street line (address line 1 and 2)
What are the 6 details you need to include in a misship email?
1. Item/SKU details
2. Nature of Misship
3. Original order #
4. Original softeon #
5. Reship order # or if refunded
6. Customer Name
What will be the exclusive bangle launching on Black Friday?
Snow Globe Charm Bangle
Which location serves as the inspiration for many pieces in our holiday collection?
Norway (Nothern Lights!)
What are the 8 ways you can search for an order in Magento?
1. Order #
2. Billing Name
3. Billing Street
4. Billing Phone #
5. Ship Name
6. Ship Street
7. Ship Phone #
8. Customer Email
What are the steps to locating inventory by SKU in Softeon?
Get the smart SKU from Magento. Copy that SKU and go to softeon; Queries-> inbound->inventory control-> inventory by SKU (with summary)
Customer placed an order at 6PM on Thursday with EXPEDITED shipping. When will the order be delivered?
As the order was placed after 2PM, it would not process/ship until Friday. Given there are no weekend deliveries with expedited orders, the package will be delivered Monday. Expedited shipping = 1 business day, $16.95.