TRUCK
There is a Dealer on the line and he wants to know the status of his claim DD0090451...
Look up for the status in B2B or Sales Force :)
The status of the claim is "IN PROGRESS"
Ask the Dealer if he already sent the tires back to inspection, takes further actions...
The CONSUMER does not have a Michelin account :(
The Dealer does not know what CT to use for a TRUCK WC. (ME NEITHER!)
The Dealer has a case 09877652 and he wants to know the status of his WC...
Ask the dealer if he already submitted a WC on the Michelin Website, if not, guide him thorugh the process.
DD0090451 status is:
"CE - CLAIM CREATED AT IC, ERRORS EXIST. "
Send an email request to the WCH as this is a L2Q.
Does the Dealer needs BAR CODEs to return an AG tire for Warranty?
YES! He will get it from MP or the W APP
There is an AAD that was doing business with ATD, he wants to submit a WC but he does not know how.
Refer him to another authorized Dealer or Distributor, such as NTW.
CT7 - refers to....?
GOODWILL :)
The only one that requires an AUTH CODE
The Dealer on the line cannot access to the WAPP
They need to log in with the MY PORTAL credentials.
If they do not have MP, create a USER ID and PSWRD.
An NC credit belongs to....
There is a Dealer on the line and he wants to submit a WC for an AG tire...
Refer him to use MY PORTAL or the W APP then email the PI or guide him through the phone.
The credit was issued to the wrong Dealer...
Request a correction to the WChampion email. (Include all the information needed, AA, ST, etc )
How many Claim Types do they exist for TRUCK Warranties?
The AAD claim is on "Dealer Approval Pending"
Ask the AAD to contact the Dealer to APPROVE the Warranty.
Does the Dealer can return 5 TRUCK tires?
Yes, they can return up to 20 tires.
Warm transfer to the MICHELIN RETURN LINE 877-729-5473 / Give the number.
Who can process a WC for AG tires?
•DIRECT DEALERS
•DISTRIBUTORS (NTW)
URGENT! - Send an email to the WCh email, please attach the $ receipt from the Carrier.
The Dealer on the line has a case but he does not have an AUTH CODE yet.
1. Verify if he correctly submitted the WC in the system.
2. If he did, warm transfer to Con Care to get an AUTH CODE.
The Dealer received a $0 credit from warranty AD92834
DD0087719 credit was not yet issued to my "Fleet"
Follow up with the Dealer.
I N S T A L L E D !!!
Give the right assistance, remember - CUSTOMER CENTRICITY :)
How many days does the Dealer has to apply for a CT 8 - SATISFACTION after the original date of purchase?
MICHELIN / BFG - 60 days
UNIROYAL - 45 days
The tires did not arrived to the IC since last 3 months, the carrier lost all the tires.
Send the POD to the WCH email.