Customers
Disclosures
Phases
Mystery
100

What will your new email be?

@poweredbybetter.com

100

Where will customers see the first disclosure regarding Better + Ally’s relationship?

On the first page of the pre-approval application.

100

What is replacing "Ally Home Loans"?

"Ally Powered by Better"

100

What was the first Pixar movie?

Toy Story

200

How will you answer a customer phone call?

Hi this is [your name] with Better Mortgage proudly assisting Ally…

200

When will customers first receive the Broker Disclosures to review?

In the Pre-App milestone.

200

What day will the first phase take place?

August 11th

200

In Disney's Cinderella, what are the names of Cinderella's two stepsisters?


Anastasia and Drizella

300

Will YCBM pages be updated to reflect Ally powered by Better?

Yes

300

Will there be state-specific disclosures in regards to Better and Ally’s relationship in some states?

Yes.

300

In what phase will you adjust your email signature and begin answering the phone differently?

Phase 1

300

In what year were the Academy Awards first presented?

1929

400

How will the new Broker Disclosure & Agreement document be shared with the Customers?

Through a task in Tinman with the eSign Consent & Soft Credit Pull (pre-lock).

400

What page will Better Mortgage be listed as a broker on the closing disclosure?

Page 5

400

Who is the broker fee paid by?

The Broker fee is paid by Ally

400

Who painted the Mona Lisa?

Leonardo da Vinci

500

Can the Dynamic Tinman Copy of the Customer’s signed Broker Disclosure & Agreement be shared with them if requested?

Yes.

500

Will the broker fee be applied to every loan? (both purchases and refis, conforming and jumbo?)

Yes

500

Will Ally pricing strategy remain the same?

Yes

500

What are three consecutive strikes in bowling called?

A turkey

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