AMP
in what state is AMP called APP
West Virginia
amounts varies based on rolling average
AMP
adjustments should only be done with-
with a lead or supervisor approval
what is the only change option available for AMP
"Current billing only"
What plan is not transferable to new service address?
Budget
what month is the settlement on
month 12
can a customer switch from AMP to budget
no
Virtual Agent (VA) is programmed to periodically review the account usage normally every 6 months(if needed)
Budget
what options are only used at customer request
adjust balance / override automatic removal/override automatic amount change/switch to AMP (sup approval)