Company Knowledge
What four brands will you be dealing with?
Amsterdam Printing, Baldwin Cooke, US Diary, Amsterdam Products
What is the name of the order entry system for digital products?
Superuser
What are the two names for our employee website?
Intranet or Sharepoint
What is our free sample policy?
5 free samples under $7.00 within a 90 day rolling period
Who produces our paper products?
Glens Falls
Name the names of three supervisors
Matt, Tami, Lenny, Amanda, Shelly
What is the name of the order entry system for all orders except full color products
Alliance
Where can you search for missing contact info for a customer?
Anywho, yellow pages, google
What is our paid sample policy?
customer must pay for the product and shipping. If they return it they will receive a CIF or if they place the order we will credit the sample back.
What is our main shipping company?
UPS
Where are screen printed item produced?
PIM
What is the Authorization Rotation
186119
What is the French customer service rotation?
117344
What password do we use when making a temporary password for a customer?
Password1!
When should we offer a supervisor?
Trick Question...we shouldn't offer supervisors or say "let me ask my supervisor/helpdesk"
What are the four facilities that we consider 'in-house'?
Glens Falls, Amsterdam, PIM, and Thayer
after one month
who do you call to call out of work?
Kelly Duffy or Helpdesk
If a customer has a problem with an order that has been shipped and invoiced who can assist them?
authorization
What are the three must-do's when answering a call
Introduce the company and yourself. Ask for the customer's name.
Who is the president of Amsterdam Printing?
Tim Broadhead
What do we mean by vendor products?
products that we sell but we do not produce
What is the name of Lenny's dog?
Majesty
What is the item number for the full color 11 oz mug?
42612
What is our UPS Account number?
123412