S&OP Tools
Volume inputs
Customer Obsession
MTP Inputs/Outputs
UTR/OTR
100

What tool/UI is commonly used to displays your Soft Caps/Hard Caps?

ATROPS

100

Which metric is inclusive of loss to TROE + Station caps?

Attainment
100

Customer: my packages this week are coming from 2 different delivery stations. I see DBK1 and DBK4 on the top left corner of my package.

What was done to avoid speed impact to customer?

Overlapping Jurisdiction

100

How often is the MTP plan Published & how long of a horizon?

Weekly & Published out to +13 Weeks

100

What tool does UTR PPT use for capacity planning?

ALPS

200
What tool is used to set soft/hard caps?

Insite

200

What metric is measured at zip5, daily level and aggregated to station level in UVP?

FTG (fall to ground)

200

Customer: I went to go order airpods on amazon this morning but they wont be delivered until 3 days from now.

What is the site likely accumulating that is resulting in customer to have delayed speed?

Capped out Hours

200

What is the acronym of the volume signal MTP consumes?

TVA - Total volume attainable

the forecasted induct volume for a station at daily granularity exclusive of capacity constraints.

200
What is a measure to increase UTR capacity that is not VET or MET?
ReadyNow/Flex assocaites
300

What tool does S&OP use to execute Jurisdiction changes or overlapping jurisdiction?

Jurisdiction Planner

300

Which team generate topline and how often is it published?

SCOT (supply chain optimization team) & every 2 weeks

300

Customer: I went to go order airpods on amazon this morning but they wont be delivered until 3 days from now.

2 hours later... I checked again and amazon can now deliver to me tomorrow?

What did the site do to increase speed for customer?

Increase/Raise Caps

300

What is the metric output generated that measures the average number of delivery stops a driver makes on a single delivery route.

SPR (Stops Per Route)

300

What is the OTR capacity signal locked in W-3 MTP publish?

Okami routes

400

What Tool does COSM (Central Operations) use to configure the jurisdiction changes/overlapping Jurisdictions?

JAS (Jurisdiction Authority Services)

400

What is the component of FTG that accounts for a time or times a year demand may change. Example: a higher demand in the summer in the Hampton's.

Seasonality

400

Customer: I like ordering from amazon but my packages always go missing. I am going to start shopping In-store at Target instead.

The above will result in?

Attainment Loss

400

Which metric is an INPUT to MTP that can constrain your TVA?

Mechanical Capacity
400
What capacity outside of DSP capacity can be used to deliver packages?
Flex Capacity - non-dsp/non-amazonian that delivers packages in their own personal vehicles
500

Which quicksight has capacity ask/caps target/DUCT/UTR + OTR capacity all in one view. Commonly used by both S&OP + Ops

IPT 2.0 Integrated Planning Tool

500

What converts inducted units into into inducted packages forecast?

UPB (units per box)

500
Customer: I saw someone delivering my package today but they did not have the blue uniform I usually see and they were delivering from their car. 


What capacity was used to deliver this customers package?


Flex Capacity

500

Which metric is an OUTPUT of MTP that can constrain your TVA?

Dispatch Capacity
500
What is an input to SPR calculation that decreases your SPR that is not weather related. It can be performance or experience related

ROBL reduction

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