SAP
Head of the Product Engineering Board Area
Thomas Saueressig?
SAP's in-memory database platform
SAP HANA
The tool that revolutionized our approach to monitoring
Customer-Centric Observability
Where BTP incident tickets are usually created
JIRA
The current headquarters of SAP
Walldorf, Germany?
The next generation business suite from SAP
SAP S/4HANA
CR&E's Strategy & Operations Lead
Aileen Armstrong
According to the IOC Playbook, what's the duration for a Degradation to be considered for SWAT?
3 hours
The year SAP was founded
1972
SAP's cloud-based human capital management software
SAP SuccessFactors
The theme of this year's CR&E Summit
Connect, Reflect, & Evolve
Name two of the AMER shift OELs
Cindy Romero, Marvin Buot
Give one SAP Germany location besides the headquarters
Berlin, Munich, Dusseldorf, Dresden, Frankfurt, Hamburg…
SAP's procurement and supply chain cloud platform
SAP Ariba
The CR&E team that comprises multi-talented members who act as the "first line of defense" for the IOC SWAT team regarding outage detection
CHEs
Name one of the GCID IOC Accountables
Steffen Germersdorf, Craig LeDonne
Name a co-founder of SAP besides Dietmar Hopp and Hasso Platner
Claus Wellenreuther, Klaus Tschira, and Hans-Werner Hector
SAP's travel and expense management software
SAP Concur
The region has the most CR&E team members
APJ
Internal CRCA delivery thresholds
5 days for an Intermediate CRCA and 10 days for a Final CRCA