Event Types
This type of event will be used when a physician(excluding retina) is asking for a pt to come back in for a follow up.
What is a treatment slot.
CEX
What is yellow
PJK
Who is Dr. Kelty
What is a contact lenses.
5 Parts of communication
What are: Listening, expressing yourself verbally, interpreting body language, being aware of your differences, resolving conflict
A pt who is over 12 with Medicaid would go into this type of appt slot.
What is a CAI.
Refractive Consultation (iLasik, Lenses Exchange, Karma)
RJW
Who is Dr. Wise
A Medicaid pt who is interested in contacts.
What is a CTL Fitting.
A good rephrase for "Let me look into that"
What is : I apologize for that inconvenience and would like to see what transpired
You are checking out a pt who is needing to come back in for a week follow up with the contact lenses dept.
What is a contact lenses recheck.
PCEX
What is red
He is our oculoplastic surgeon.
Who is Dr. Hargrove(RNH).
These are our Expansion dr's
Who are :
Dr. Williams, Dr. Hargrove, Dr. Paschall, Dr. Oursler, Dr. Kelty and Dr. Lira.
These are the two key things when opening up a pt's chart
What are:
Chart alerts
Bad debt
A pt is needing to come in for a 6 month CEX with OCT(ON) in the Lincolnton office.
What is a CEX/OCT
Pediatric Treatment
What is salmon pink
RIC has recommended a pt to come back in for a RGP Contact Lenses Appt.
What is a specialty fitting.
What is a Glaucoma Slot.
Injections
What is gold.
They are our Spanish speaking doctors
Who are Dr. de Boer and Dr. Lira.
They are our Legacy doctors
Dr. Harris, Dr. Chang, Dr. de Boer, Dr. Adair, Dr. Tanzie, and Dr. Wise.
The difference between Sorry and I appreciate you bringing this to our attention, so that we can deal with this immediately
What is empathy.