North Carolina
Day 2 Hodgepodge
CS Roles
Products
IBM
100

This was the first attempted English settlement in the "New World."

What is the Roanoke Colony?

100

Where all Post Sales enablement and documentation lives.

What is InfoHub?

100

This role is the delivery point of contact and is responsible for project governance and risk management.

What is an Engagement Manager (EM)?

100

Apptio's 3 main product families

What is Cloudability, Apptio and Targetprocess?

100

IBM's Nickname

What is Big Blue?

200

A fictitious family featured on season 3 of this show was portrayed by actors using a prominent North Carolina accent.

What is the White Lotus?

200
3 phases of a customer journey through delivery

What are discover & plan, configure & rollout, and project close & ongoing success?

200

This person leads the detailed use case discussions and documentation. They responsible for solution design and configuration. 

What is the Technical Consultant? 

200

This product allows customers to see their IT spend in various ways. It includes budgeting, forecasting and project financial planning.

What is Apptio Planning? 

200

This AI program beat Ken Jennings and Brad Rutter on Jeopardy.

What is Watson?

300

This is the most famous North Carolina pirate.

Who is Blackbeard?

300

This is the first call scheduled once a customer has signed their new deal with Apptio.

What is the Sales Handoff call?

300

This group is responsible for the customer's roadmap, organizational change management, value alignment, and can send expansion opportunities to the AM.

What is the Advisor team?

300

This product allows customers to see their cloud spend in various dashboards. A customer can bring in multiple cloud sources.

What is Cloudability?
300

This current "fruit" company CEO is a former IBMer.

Who is Tim Cook?

400

This person was North Carolina's first postmaster.

Who is Benjamin Franklin?

400

These three customers were highlighted in Tuesday's success story presentations.

Who are Auria, Cigna and KPMG?

400

This group helps sales and CS when scoping services. They are responsible for determining the correct services packages to meet the customer use cases.

What is the Services Sales Team?

400

This product supports Strategic Portfolio Management, which includes use cases like strategic planning, portfolio budgeting, resource management, and program management.

What is Targetprocess?

400

IBM technology is responsible for this. It is included on all products you buy and was created in North Carolina! 

What is a barcode?

500

A blues singer from Chapel Hill, Floyd Council, inspired the name of this band.

What is Pink Floyd?

500

These roles are responsible for the customer finding value in their products.

What are all CS/Post Sales roles?

500

This group helps enhance and provide technical assistance to the customer. They are actual hands on keyboard help for the customer and are guided by a certain FTE percentage.

Who is the Managed Services team?

500

This product shows all of a customer's non IT/shared services costs. Ex: Facility management costs

What is Enterprise Business Management (EBM)?

500

IBM technology helped create the SABRE reservation system in conjunction with this airline in 1961. 

What is American Airlines?

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