Phone Calls
What do you do if you miss someone's call?
Call them back
What is the next step after Jasmine tasks you that mockups for your order are ready?
Review mockups THEN attach artwork approval request THEN send art approval request.
What is the cheapest t-shirt you offer?
Gildan 5000
When do we charge a screen setup fee?
When it is a new screen print order. The design is new or the dimensions/colors have changed.
What is the gate code?
2009
What is the first question you ask a client before creating an order?
"How many do you need?"
How many colors can printed labels have
1
What is our standard turnaround time?
2 Week Turnaround (that begins on the date the order is paid and approved)
How much is our digitizing fee?
$40.00 per design
What are APS's 4 Core Values
Respect & Appreciation
Take Responsibility
Teamwork
Hard Work
What information is needed to create a customer in Printavo?
Name, Organization Name, Phone, Email
What artwork files are accepted?
PDF, AI, EPS, PSD, Vector File, or High Resolution
What are our minimums? SP min, EMB min, HT min
36 Units, 12 units, 10 units
What is the max # of colors that can be screen printed?
8
When is a customer tax exempt?
- tax exemption form/reseller letter
- shipping outside of nevada
Shipping (UPS/FedEx), Pickup, Local Delivery
What is our standard spacing?
2.5" from the bottom of the collar
What is the difference between heavyweight and lightweight tees?
Heavyweight is a thicker fabric which is best for winter weather because it keeps you warm. Lightweight is thinner fabric which is great for breathability in the summer.
What is the difference between heat transfer and screen print?
cmyk vs pantone
the feel vinyl vs slightly raised ink
the price
What is Alive Print Shop's Origin Story
- Started in Austin's parent's garage Only school orders.
- Now prints for Zoom, Lambo, Twitter, NFL etc.
What is Alive Print Shop's address?
2350 W. Cheyenne Ave #100 North Las Vegas, NV 89032
How many days does client have to approve artwork?
3 days from payment/date mockups are sent in
When can a client -that's not Canary- get only 1 decorated unit?
They can't :p
Which decoration uses CMYK and which decoration method uses Pantones
CMYK - Heat Transfers
Pantone - Screenprint
What is Austin's Go To Starbucks Order?
Water & Iced Coffee