Leads
What is the first step you take on a new leads guest card?
Assign the guest card to yourself (We have had many communities that assign the leads and then they get busy and no follow up takes place—when I have seen this I’ve told some communities to do the follow up task first and then assign it.)
In what amount of time should you follow-up with a new lead?
You should follow up with every lead within 2 hours of their first contact with us.
When do you make a prospects guest card “Lost”?
When the prospect has leased elsewhere, unresponsive, not moving any longer or too expensive
Where can you locate house leads?
Home/Today Page or Prospect Tab
Who is also known as Clark Kent?
Superman
What ways can a lead come to the site?
How many times should you follow-up with a unresponsive lead?
At least four times
********DOUBLE YOUR POINTS ************
If you can tell me when each of the first 4 follow-ups should be made.
When quoting a price for a prospect what 3 things should you mark, edit, or verify?
Unit shown, Move-in date, Lease term
Where can you look to see if a site has any past due follow-up or unassigned leads?
Prospect Tab, All Active
What super hero does Peter Parker become?
Spiderman
How often should you check your properties phone messages?
At least once per hour
When following up on a lead where do you mark this in the guest card?
We add follow-up information under “Follow-Up” and not under “Activity”.
Where can you find prospects who are on the waitlist?
Applicant page under the "Waitlist" tab
What report can you look at to see all Active prospects, Last activity, Follow-up scheduled and Date needed?
Prospects Follow-up Worksheet
Who was the number 1 REIT in Tampa & Orlando for 2018
UDR
When would you use “Lost” on a guest card?
If a scheduled follow-up shows up as past due and you aren’t able to get to it until tomorrow what should you do?
Leave it for tomorrow, do not every adjust the follow-up date.
When do you make a prospects guest card “Unqualified”?
Duplicate, Restricted Breed, Credit Issues, or Secret Shopper.
What is the advantage of following-up with a lead within seconds receiving it?
They are still in the moment of looking for an apartment.
This super hero turns green
Who is the HULK
When would you use “Unqualified” on a guest card?
Use this for leads that never should have been created because we had no possibility to secure a lease from them. (Restricted Breed, Criminal Background, etc...)
After you follow-up with a prospect what action should you take before closing the guest card?
Schedule a future follow-up
When do you make a prospect “Lost”?
Use the 30/7 day rule
*********DOUBLE YOUR POINTS**************
If you can tell us what the 30/7 day rule is.
What is the name of the group from Denver that assists with leads?
Inside Sales team
What is our stock price at?
$44.67