Management & Leadership
What are the three Mangement Styles
Delegating, Participating, Telling
What are the two types of communication discussed in the chapter?
Internal & External
What is a road map of where the business wil be going?
A Business Plan
What are the three different types of leadership styles?
Autocratic, Democratic, Laissez Faire
When usiong the Delegating style of management employees need what:
Low level of support, low level of guidance
Which Management style works best when employees are : not willing to do the job, not able to the job
Telling
What is horizontal communication also known as?
Lateral communication
What are the five sections of a business plan?
Executive Summary, Business Description and Analysis, Organization and Marketing Plan, Financial Plan, Supporting Documents
When should you use democratic leadership?
When time is available, when the team is motivated, when the group has some degree of skills or knowledge
What are examples of two-way nonverbal communication?
Facial expression, eye contact, body language, hand gestures
When should the Autocratic leadership style be used?
When time is limited, when group skills and knowledge are lacking, when the group is not acquainted with each other
What does it mean when the sender is "encoding" a message?
a sender selects and organizes message to be sent
What is the mission statement?
The purpose of the organization
What are examples of two-way spoken communication?
Informal conversations, interviews, telephone conversations
An informal system where communication flows rapidly and information is often inaccurate or needs clarification
The Grapevine
Which leadership style gives little to no direction, gives opinions only on request, and have no "in charge" position
Laissez Faire
What are the physical and mental distractions when it comes to effective communication?
Interruptions, noises, preoccupation with other matters, developing a response rather than listening, poor timing
What is the third section of a business plan?
Organization and Marketing Plan
Age, Education, Culture, Experiences
Oganization & Marketing Plan includes details on what
Proposed organization, Proposed product, proposed marketing plan
Name 5 traits of a good leader?
Hard working, decisive, logical, solves problems, listens, speaks effectively. motivated, understanding, respectful, assertive, courageous, trustworthy, self-confident
What are the listener traits that create barriers to effective communication?
poor listening skills, not open to new and different ideas, lack of empathy for speaker, negative feelings about the speaker, low interest level
What are the legal and miscellaneous support documents of a business plan?
Certificates, licenses, tax requirements, codes, sample policy and procedures manual
How long should an executive summary be?
NO LONGER THAN TWO PAGES
Who is going to win the Sunday Game between the Saints & the Cowboys?
NEW ORLEANS SAINTS
IF YOU SAY COWBOYS YOU LOSE 100 POINTS