Transactions
The necessary steps to follow for all cash transactions.
What is count by hand, double count cash by hand or use of the money counter?
How often is Inventory ran?
What is monthly?
I am green and I can scan merchandise to detect chrono and RFID Number.
What is ONE ID?
Two KPI's that contribute to loss?
What is IP and Shrink?
DAILY DOUBLE
WHAT ARE THE DIFFERENCES?
Scenario: Client comes in and wants to make a purchase, however they refuse to provide any personal information to attach to profile and does not want to create a new profile. What can we do?
What is all transactions must be rung under a profile, unfortunately we cannot move forward? If the client escalates, please get a leader for further support.
What is Till Reconciliation?
What is
Assessing discrepancies between X-Store and Macy's ensuring they are balanced monetarily?
What is an Inversion and what can cause them?
What is
A SKU swap and a SKU was sold incorrectly?
I can assist with locating a UPS tracking number.
What is METAPACK?
IP Goal
What is 0.08%?
Two ___ per transaction.
No more than 6 ___ per transaction.
fill in the blank--
What are leather goods and SLG?
*Daily Double*
What are the steps to convert an OB into a send sale?
What is
Cancel the order broker.
Return to LDS GIFTCARD.
Complete and close the transaction.
Start a new sales transaction.
Utilize "Extended Transaction"
Convert to Send Sale.
Edit address and ensure address is correct and matches Macy's.
Add shipping charge ($0.00)
Complete Transaction.
*DAILY DOUBLE*
What is the process for selling a DEPWO specifically when we physically have an item but it is not showing in X-Store?
What is
Partnering with a Leader or Operations to ensure we do not have the sku showing in a different bucket, sell DEPWO, add line comment with sku and Macy's numbers.
MUST print duplicate and send picture in TEAMS DEPWO chat for visibility or hand to Ops in person.
I am used daily and I can assist in locating merchandise based on where it was last scanned. You can find where it was located in Catalogue.
What is RFID Scanner/Gun?
*Daily double* This should remain at 0.18%
What is shrink?
Action to take for Blue and red flag client profiles.
What is "Do not sell" and partner with management for communication support if needed?
What am I? Cash Transaction form/screen that pops up when client pay with over $10,000.01 in cash.
What is the 8300 form?
Areas of the store designated to a team member to maintain, daily. Why is it important?
What is an Area of Pride?
X-Store OFF-LINE, what is the process?
What is
Manual invoice for receipts, client receives the top portion of the three receipts. Must collect profile information manually.
Process transaction thru Leased POS Register. Attach Macy's receipt to manual invoice.
When X-store is online, Operations will enter all transactions.
What are 3 causes of shrink?
What is Internal, External and Paperwork?
Name 3 pieces under considerable increase in demand.
What are: Carryall, Boulogne, Pochette Metis, Pochette Metis EW, OTG PM, Diane, Speedy 20 and WOC IVY MNG?
What is the process for a PBL?
What is
ITEM MUST BE SHIPPED!
Client information updated
Email sent/phone number
Billing and shipping must match/residence
What do you do when a sku is physically present in store however you cannot sell it in X-Store?
What is:
- Check if the item is in another bucket systematically.
- Partner with Ops (or leader) for next steps.
- Sell as DEPWO, with approval (follow DEPWO procedure).
*daily double*
I am used when a client shows an Eagle ID (a very specific ID card) and % is removed off of total sales transaction in Macy's (only).
What is
Tax Exemption?
Must validates authenticity of the CARD and individual.
Communicating when stepping off the sales floor, putting product away and looking to replenish product from the walls are examples of this
What is loss prevention?
*Daily Double* List 3 requirements for tax exemption
What are:
1. Purchaser's ID
2. State exemption certificate
3. Copy of the exemption card
4. Approval from Corporate
5. Copy of the credit card with the name of the organization printed on the card (non-profit)