AP Policies
AP Statistics
AP Technology
Health and Safety
AP Miscellaneous
100
Which store colleagues can apprehend a shoplifter?
Only asset protection
100
How many shoplifters were apprehended in 2024 at 923?
73, with 1 APR starting 6 months into 2024.
100
How many cameras are installed in the store?
a) 52
b) 77
c) 84
d) 80
100
If a customer becomes aggressive in the store what is your first priority?
Your safety
100
What does AP stand for?
Asset Protection
100
Name 1 thing should you do if you suspect someone is shoplifting?
Observe
Report
Page/call AP
Phantom security pages
100
How many shoplifters have been apprehended so far in 2025 at 923?
a) 81
b) 68
c) 75
d) 57
100
What is the name of the security tags on high valued merchandise?
Spider Wraps
100
What should you do immediately if you see a spill on the sales floor?
Stay with it, prevent customer access, and report or clean it up.
100
What’s the term for theft involving multiple people working together to steal large quantities of merchandise?
Organized Retail Crime (ORC)
100
True or False: Colleagues are allowed to bring personal belongings into their departments.
False. All personal belongings, including jackets, are to be left in the breakroom.
100
Total dollars recovered in 2024 at 923?
a) $4219
b) $3056
c) $1894
d) $2984
100
What is the name of the cart locking system in the lobby?
Gatekeeper
100
What does PPE stand for?
Personal Protective Equipment
100
What’s the best form of theft prevention in retail?
Great customer service
100
True or False: AP is allowed to physically restrain shoplifters.
False: NO AP or any other colleague is to physically restrain a shoplifter.
100
How many dollars were raised by NL AP community initiatives in 2025?
a) $1785
b) $3209
c) $2261
d) $3447
100
What should you do if you find a security tag on the floor?
Notify AP and return the tag to the department managers office.
100
True or False: Emergency exits can be temporarily blocked if stock needs to be moved.
False - Under no circumstances should an emergency exit be blocked.
100
If you suspect theft but do not want to be involved or identified in an investigation, what should you do?
Call the Integrity Action Line 1-800-525-7868
100
True or False: AP is allowed to remove an individual from the store.
False. AP is only able to support SM, ASM and MOD's while an individual is being asked to leave.
100
How many apprehensions were made in all NL Dominions in 2024?
a) 862
b) 945
c) 978
d) 786
100
Who can unlock a cart stopped by Gatekeeper?
a) SM/ASM/MOD
b) AP
c) UAPP
d) All of the above
100
If a customer or colleague is injured, what should you do?
a) Call SM, ASM or MOD.
b) Stay with the injured person.
c) Complete an incident form.
d) All the above
100
Name a high theft category.
Meat
Appliances/Housewares
Razors/Toothbrushes
Toy Sets