Compliance
Where can you find the list of current brochures?
Through the Noogle on the Intranet.
What is the all clear for and what is it for your branch?
An "All Clear" is a sign that the branch is safe to enter.
The sign varies by branch.
Sprague - Stuffy in the window
Distress - Vase in the window
What are check hold release amounts in a large deposit exception hold?
$500 immediately released, 6725 released the second business day, and the rest released on the 7th business day.
Where do you find the current rates for loans and deposit accounts?
Official rate sheet on the intranet.
What is the Debit card limits
POS 2500
Credit 5000
What are your drawer limits?
$3,000.00 in top drawer, $5600.00 in the bottom drawer.
What is the distress code for our branches alarm panel?
It is your code entered in backwards.
Can you put a check with guaranteed funds on hold?
No. The check must be deposited without hold, or the check must be rejected due to doubt of collectability.
What is the difference between APY and APR?
APY is used to quote the rate of dividend, and APR is used to quote the rate of a loan.
Can you refuse to take a check if you feel it is fraudulent?
Yes!
Where do you find contact information for L&I in the branch?
In the vault room on the corkboard.
Where is our emergency evacuation location?
Smoke shop.
When should you check the box when releasing the hold on a check in the check hold program?
If it is a Numerica loan payment or guaranteed funds.
How would you quote a loan rate?
"Rates are as low as 'X' dependent upon term and credit score.
What is the IT number
7795
How much money can you withdraw for a member during offline procedures.
$100.00
Who is our "Buddy Branch"?
U-City
True or False: You can cash checks for non- Members during offline procedures.
False.
How should you quote a CD rate?
Always say "Annual Percentage Yield" in full first, then you can use the "APY" abbreviation thereafter.
What year was Spokane Railway Credit Union founded.
1937
What is your check hold release limit?
SR 1, SR 2 SR 3, FSR 1, FSR 2 - 1,500.00
FSR 3 - 50,000.00
ABM - 250,000.00
BM - Unlimited
When should you check visitors in? ( 2parts)
When they are accessing areas not open to the public.
When we have prior communication from Facilities or Ops.
Can we negotiate 3rd party checks?
Only when the payee is a member signing it over to their business.
Who can quote HELOC rates?
How do you sign someone up for Courtesy Pay?
Main Menu > Search Courtesy Pay > Provide disclosure to the member.
Member MUST sign the documents to opt in or out.