Staff Directory
Customer Service
Around the Horn
(no points)
THINK FAST
GBO
100

Who is the head of Athletic Communications? (Last name is tricky, so first name will be fine). 

Tom S-something ending with a K

100

The goal is to turn a call from a refund to a ___ +/ ____

Donation and/or credit

100

Zach what is your favorite sport to watch?

Zach's sport

100

10 + 10 - 2

18

100
Name an Orange Juice brand

Tropicana, Simply Orange, Florida Natural, Minute Maid

200
I need to check f/s status, who do I email?

Jess

200
What is the final step of maximizing revenue in customer service?

Leverage incentives 

200

Shelby what is your favorite food?

Shelby's food 

200

Name one of Sammy's dogs

Ziggy, Juice, Wally

200

How much is a MBB season ticket in 320:7?

$260 ticket, $250 donation 

300

Who has been sending the work email updates?

Reid Sigmon

300

What should you do when someone asks "what does this mean for my season tickets?"

Educate them on new options/incentives

300

Maggie what is your favorite color?

Maggie's color 

300

Name one of the three boats that came to America from Europe?

Nina, Pinta, Santa Maria

300

What number Smokey are we on right now?

Smokey X
400

Name three TN Fund staff members not Tyler or Will. (I will let two people answer)

Kurt, Megan, Andrea, Adam, Blake, Brandon, Morgan, Melissa, Tina, Ally, Steve

400

What is step 6 of maximizing revenue through customer service?

Combat objections

400

TJ- what's your favorite animal?

TJ's answer

400
What famous person is from Maggie's hometown?

Orville Redenbacher

400

What coaches maxims are in the football locker room?

General Neyland

500

Who is the parking services lady that we can now email handicap parking to as of today?

Jill Brown

500

What is an example of a "clarify" question?

How much do you know about the different options?

500

Amanda/Sammy what is a good movie that you watched recently? 

Answers

500

I have a dozen eggs, I make two today and two more tomorrow. How many eggs do I have on Wednesday?

500

What is the name of our parking lot that we have not parked in since March?

S23

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