Ethics 101
What is The Golden Rule?
Treat others the way you want to be treated.
Why does the automotive industry have a reputation for unethical practices?
Because of decades of unethical business practices by some businesses that continue today.
What's the first question you should ask yourself when facing an ethical decision?
Is it legal?
What can happen to someone who makes an unethical decision at work?
It can spiral into more bad decisions, job loss, or loss of trust.
What should you do after making a poor ethical decision?
Reflect, learn from it, and strive to make better choices in the future.
Ethical shops always provide this type of document. This document lists any work that was done.
Itemized Invoice
Rules of behavior based on ideas of what is morally good and bad.
The definition of ethics.
Service and repair, collision repair, recyclers, insurance claims, tools and equipment, etc.
What should you do if you're uncertain about the ethics of a decision?
Ask for help from a supervisor, advisor, parent, or trusted person.
Even if no one finds out about unethical behavior, who always will?
You- and you'll have to live with the guilt.
Why is behaving ethically described as a "lifelong journey"?
Because ethics requires continuous reflection and improvement; it's never fully mastered.
Recommending unneeded services is known as this unethical practice.
Upselling, Misrepresentation, or Bait and Switch.
True or false: Laws and ethics are the same thing?
False- Some laws may not align with personal ethics.
What can help permanently change the industry's negative reputation.
Bringing ethical issues to the forefront, addressing them directly, and changing how business is done.
What does it mean if you feel guilty about a decision?
It's a sign that the decision may not align with your ethics.
How is an ethical reputation built?
Over time, through consistent honesty, dependability, and doing the right thing.
What are some rewards of making right decisions at work?
Trust, loyalty, reputation, repeat customers, and self-respect.
Taking supplies home from the shop for personal use is considered this.
What is theft?
Name one source from which people commonly learn personal ethics.
Parents, Friends, School, Coworkers, or respected mentors.
Why is making ethical choices important for customer relationships?
Ethical choices build trust, create repeat customers, and improve reputation.
What is one "test" you can use to judge your behavior?
What type of advertising does word-of-mouth represent in the automotive industry?
The best and worst kind- customers share both good and bad experiences widely.
What does it mean to "monitor your choices"?
To regularly evaluate your actions and their impact on others.
Agreeing to hide a customer's deductible is an example of this crime?
Insurance fraud
Why are ethical decisions sometimes described as having "shades of gray"?
Because not all ethical choices are clear-cut; many situations involve complex factors with no perfect answer.
What is the "ripple effect" in the context of ethics?
The way that one unethical act can have wide-reaching negative consequences that affect many people.
Why is it important to anticipate ethical situations before they happen?
Planning ahead helps you make better decisions and avoid ethical traps.
How many people, on average, will a customer tell about a good experience?
About 7 for a good experience, 11 for a bad experience.
Why should you seek multiple "right answers" when possible?
Because there may be more than one ethical solution, and exploring options helps you find the best one.
If an unreported mistake leads to an accident, you risk this legally?
Libality