FBOs
What does 'FBO' stand for?
What is... Fixed Based Operator
What are 3 common managerial mistakes?
What is...
1. failure to anticipate industry trends
2. lack of priorities
3. indecisiveness and lack of systems
4. poor time management
5. poor communication skills
What is the definition of marketing
What is... identifying customer needs, purchasing or producing goods and services to meet those needs, determining the price and place to dispense the items, and prospecting, promoting, and selling the items
FAA
Federal Aviation Administration
True or false: FBOs have control over the rest of the facility ex. airport, runways, airlines
FALSE
What are two of the biggest historical events that affected general aviation?
9/11 and Fractional Aircraft Ownership (2000)
What are the three types of leadership styles
What is...
Authoritarian
Participative
Delegative
4 Ps of marketing
GA
General Aviation
Name 5 FBO services
What are...
fueling, lavatory servicing, towing, marshaling, concierge services, billing, vehicle movement, and general assisting of passengers, customers, and crews
On an international flight, what percent of the profit comes from first class tickets?
What is... 75%
What is... getting things done through others
What are the three basic methods of pricing?
What is...
cost-based
demand-based
price-based
CAA
Civil Aeronautics Authority
What is a 'full service' FBO? Name 3 features
What are...
Charter operations, Pilot training, Aircraft rental/sightseeing, Aerial photography, Crop dusting/application, Aerial advertising/surveying, Passenger transportation, Aircraft sales/service, Sale of aviation petroleum products, Repair/Maintenance of aircraft, Sale of aircraft parts
What are the two types of aircraft?
What are...
lighter than air
heavier than air
What are the four management functions?
What are...
planning
organizing
directing/coordinating
controlling
What are some things that effect the aviation industry's need to change?
What are...
New wealth / Fractional ownership
Security and Terrorism
The internet
Globalization
GARA
General Aviation Revitalization Act (1994)
About how many FBOs are there in the US?
What is...3,000
What event started the production of jet engines? What year?
What is...
World War II, 1930
Whats the other name for a delegative leader?
What are some reasons privately owned airports would want to pay attention to marketing trends?
What are...
Public actions needed to protect airspace
Signage to the airport on local roads as well as highway exits
Support from the business community
GAMA
General Aviation Manufacturers Association