Lost in Translation
True or False: idioms like 'break the ice' and other uses of figurative language do not exist in some cultures
True
What are cultural norms?
Shared behaviors and expectations within a culture
What is direct communication?
Saying exactly what you mean clearly and explicitly
Yes or No: Should you assume that everyone shares your cultural values?
No!!
Why might idioms like ‘break the ice’ cause confusion in the workplace?
Because they may not exist in other cultures
An established, coherent set of beliefs, attitudes, values, and traditions, shared by a large group of people
Culture
What is indirect communication?
Hinting or implying meaning instead of directly stating it
What is the best way to learn about a person's culture
Ask open-minded questions politely and respectfully
This 2 word phrase refers to the inabality to communicate properly due to speaking with different language/translation
Language Barrier
Define cultural norms
Shared behaviors and expectations within a culture
Which communication style might say ‘maybe’ instead of ‘no’? Direct or Indirect
Indirect communication
Why is it important to avoid stereotypes?
They are often inaccurate and can be offensive
Why is using slang in a multicultural workplace risky?
It may be misunderstood or completely unfamiliar
How can understanding cultural norms prevent workplace conflict?
It helps people avoid unintentionally offending others/ Prevents misunderstanding and confusion
How can mismatched communication styles in an interaction cause confusion?
One person may think the message is unclear or misunderstood
This 2 word phrase refers to the inabality to communicate properly due to speaking with different language/translation
Language barrier
True or False: In some cultures, direct eye contact is considered rude
t
What is one way to adapt to someone with a different communication style?
Adjust the way you communicate/ Ask clarifying questions