Restaurants and Eating Out
Shops and Shopping
Agreeing / Disagreeing
Complaints and Problem Solving
Travel, Social & Time
100

You want to see the menu. What do you say?

"Could we see the menu, please?"

100

You want to ask about price politely

"How much is this?" / "How much does this cost?"

100

Agree politely 

ex. That's what I was thinking; I totally agree

100

Your hotel room is noisy. What do you say?

"Excuse me, my room is very noisy."


100

Invite someone

Would you like to have lunch on Friday?

200

Your food hasn't arrived after 30 minutes. What do you say politely?

"Excuse me, we ordered a while ago. Could you check on our food?"

200

You want to try something on

"Could I try this on?" / "Excuse me, where are the fitting rooms?"

200

Disagree politely

I'm not sure I agree

200

Your flight is delayed. Ask for information

"Do you know when the flight will leave?"

200

"I'm meeting my boss ___ 3pm."

at

300

You don’t like your meal. Make a polite complaint.

"I'm sorry, but this is cold. Could you heat it up?"

300

The item is broken. Make a complaint

"I'd like to return this. It doesn't work."

300

Strong agreement

Absolutely; Exactly

300

Your order is wrong at a restaurant

"I think there's been a mistake."

300

Decline politely + include time

I'd love to, but I'm busy in the evening.

400

The waiter asks: "Are you ready to order?"
Give a natural response (not ready).

"Could we have a few more minutes?"

400

Ask about refund policy

"Can I get a refund?"

400

Soft disagreement

I know what you mean, but...

400

Suggest a solution to a colleague's problem

"You could try…"

400

Make a future plan with time

Let's meet next week / on Monday

500

You ordered steak medium, but it's well-done.
Make a polite complaint using would or could

"I'm sorry, I asked for medium. Would it be possible to change it?"

500

The shop assistant asks: "Can I help you?"
Give a natural browsing response

No thanks, I'm just looking/browsing.

500

Give opinion about a product

"I think it's useful because…"

500

Polite complaint using softening language

"I'm afraid there's a problem with..."

500

Correct the mistake
"I'm traveling at July."

I'm traveling in July

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