FILL IN THE BLANK
_______ ASSISTANCE
ROADSIDE
The name of the store shows up this many times on the pop up.
2
BDC
BUSINESS DEVELOPMENT CENTER
THIS IS THE MINIMUM CALL SCORE FOR DOMESTIC/IMPORT
85%
THE AI NAME
_________ GUIDE
MAINTENANCE WARRANTY ?
This is the formal name for the pop up.
KNOWLEDGE BASE TOOL
AN
AUTONATION!
THIS IS WHAT THE AVERAGE HOLD TIME SUPPOSED TO BE AT
1 MINUTE
THE AMOUNT OF BDC MANAGERS
1
DENT ________
PROTECTION
The customer's previous mileage shows on the pop up. True or False
FALSE
VCP
VEHICLE CARE PLAN
THIS IS THE AVERAGE HANDLE TIME FOR DOMESTIC/IMPORT
4 MINUTES
REIGNING TEAM OF THE MONTH
EJ
CALL _____
SCRIPT
You do not need to double check any warranty on the pop up.
FALSE
VPP
VEHICLE PROTECTION PLAN
THE AMOUNT OF SECONDS YOU HAVE BEFORE YOU MISS A CALL
NONE ITS AUTO ANSWER
This is is the theme day for Friday
JERSEY DAY
___________SKILLS
SOFT
This is the color of the Create Task Button
Pink
CDJR
CHRYSLER DODGE JEEP RAM
THIS IS THE EXPECTED NOT READY PERCENTAGE
12%
THE AMOUNT OF BDC SUPERVISORS
6. NEIDEL, NANCY, EJ, DORA, BRENNA, AYMARA