Communication Styles
What are the 4 communication styles?
Passive, Aggressive, Passive-Aggressive, and Assertive
Assertive communicators use these kinds of messages?
"I" Messages
I have the right to judge _________. While others' behavior impacts me, I can choose how I respond.
Thoughts
Emotions
Behavior
When someone asks you to do something you don't want to do, just say no. Say no without apologizing. Useful with salespeople
The Direct "No"
This skill involves preparing what you are going to say and repeating it exactly as often as necessary, in a calm & relaxed manner?
Broken Record Assertion
This communication style is characterized by the use of direct eye contact, a relaxed body posture, and a conversational tone.
Assertive Communication
Aggressive Communicators use these kinds of messages?
"You" messages
I have the right to choose whether I am responsible for __________. While I have compassion for others' problems, I am not responsible for fixing their happiness.
This way can used in a wide range of situations. It is characterized by repeating a simple statement of refusal over and over. It is good for persistent requests.
The Broken Record "No"
This skill is used when you are experiencing very negative feeling towards another person?
Negative Feelings Assertion
This communication style is characterized by poor eye contact, a constant smile, and a tendency to speak quietly.
Passive Communication
Aggressive Communicators assign responsibility for their feelings to whom?
To others
It is entirely human to ________. I can do so and take responsibility for them.
Make Mistakes
This is not a definite no. It is a way of saying no at the present moment but leaves room for yes in the future.
The Raincheck "No"
While remaining calm and controlled, there are times when i t may be necessary to become increasingly assertive. For example, when the person you are dealing with ignores your needs or your rights.
Escalation Assertion
This communication style is characterized by glare or staring, stiff or rigid body posture, and speaking in a loud or unfriendly voice.
Aggressive Communication
Assertive Communication assign responsibility for their feelings to whom?
Themselves
I have the right to say ________. It often reflects more on the explanation than the listeners capacity to understand.
I don't understand
This is a way to acknowledge the content and feeling of the request, then add your assertive refusal at the end. Example: "I know you want to talk to me about that at lunch, but I can't come to lunch today."
The Reflecting "No"
This skill can be a useful way of engaging with someone when a conversation involves confrontation or you are not comfortable with asking.
Empathy Assertion
This communication style is characterized by staring or rolling our eyes but deny anything is wrong.
Passive Aggressive
What are the 4 pieces of the assertiveness formula?
I feel_____
when you ____
because ____.
I need/want ___.
I have the right to say ________. I genuinely may not be interested in the subject or another's based view.
I don't care
This is not definite no. It is a way of opening up the request to see if there is another way it could be met. Example: "Is there any other time you'd to go?"
The Enquiring "No"
Basic Assertion