Section 1
What was the amount that Harry Ford doubled his employee's salaries to?
Five Dollars
When did Snow White and the Seven Dwarves debut?
December 21, 1937
How many people does Disney hire annually?
Thousands
When was Disney University created?
1955
True or False: Does Disney have applications to work for them online?
True
What do newly hired cast members start their tenure at Disney with?
Traditions
What are the 6 tips for culture building?
How many tiers are employees trained to have good service delivery? Bonus Question, What are they?
Four tiers. Global orientation, line-of-business training, local orientation, and on-the-job training.
What countries was Start Holding based out of?
Holland, Spain, and Germany
How many applicants does Disney World receive each day?
From 150-200
What resort was part of Walt Disney's original vision for his new park in Florida?
Polynesian Resort
What are the four quality standards that Start adopted?
Accessibility, Reliability, Service Provision, and Efficiency
What are Disney's 7 guidelines to guest services?
Make eye contact and smile, greet and welcome each guest, seek out guest contact, provide immediate service recovery, display appropriate body language, preserve the experience, and thank each guest
How many values did the staff at the Polynesian Resort create?
Eleven
After the revitalization of the Polynesian Resort, what was the percentage of increase in guest satisfaction?
21% to 68%, so 47%