Service
Coaches
Beckley's Knowledge
Sales
Parts/PDI
100

Name the 4 service writers 

Who is Alisa (Aliza, Lisa, Liza) 

Who is Cheyanne 

Who is Jason 

Who is Tony 

100

What engine does the 23 Swift 20T have?

V6

100

What was the name of Beckley's before it was was Beckley's?

What is Funtime RV 

100

What is the proper way to follow up with a Lead? 

Call - Log it 

Text - Log it 

Email- Log it 

100

Where do all calls that are asking about Fleetwood/canvas repair go?

Who is.... Derek Smith EXT:246 

200

What services do we NOT offer 

what is Dump station 

What is Mobile service 


200

How many slides does the 15 Siesta 24SR have?

what is 1 

200

What payment types do we accept on day of Delivery?

What is Cash 


What is Wire Transfer


What is Cashiers check 

200

What are you supposed to take a photo of and send to PDI after your towable sale? 

What is Hitch Weight (Tongue Weight) 

300

Name the receptionist's at all service center locations?

Blair - Thurmont 

Sherry - BPA 

Ashley - Rentals 

300

How long is the 22 Vienna 25VRML?

What is 24ft 11in

300

What are the 4 disclosure choices for a used unit?

what is 90 Day Limited Warranty 

What is MD Inspection 

What is Appliance Prep- No Warranty 

What is Water damage and delams - No seal OR Seal no repair 

What is Sold, as is out of state only - No warranties or guarantees 

300

If you sell used hitch work, what are your next steps? 

What is...The PDI trailer to make sure we even have the part needed, if we have the part you will need to tag it immediately. 

400

Who sells the snowplows and who installs them? 

Who is Roger - Sales 

Who is Curtis - Install 

400

How many slides does the 2011 Ventana 3962 have? 

what is 3

400

What are the 7 Core Values of Beckley's RVs? 

What is......

Integrity               Responsibility 

Positivity               Accountability 

Leadership            Communication

                Respect 

 

400

Name all Grand Design Reps 

Who is Kurtis (Solitude,Influence,Momentum)

Who is Drew (Imagine & Transcend) 

Who is Jeff (Reflection)

Who is Darren (Lineage)

500

What tour are you supposed to give as part of your sale/delivery process?

What is a service tour. 

Introduce your customer to the service writers and give them a tour of the service center and explain to them in detail the process of how their experience will go in the future. 

500

What is the difference between a spartan chassis and a freightliners chassis?

what is chris demone 

500

When is Kelly's Birthday?

What is July 29th 

500

When a fresh up comes in regarding a unit they saw online, what is the protocol?

What is which website.....

Beckley's - All sales associates

Other - ALEX!!!!!!!!

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