No Recovery Reason
Reason Codes
Resolution
Escalations
ways to communicate with AA
100

Vendor filed Chapter 11 is no longer in business.

What is vendor Filed Bankruptcy

100

RM-1536 100 pcs $300.00

What is a return?

100

True or False approval to close > $50 is only for single lines over $50K?

What is False

100

How many times do you need to reach out to the vendor before escalating?

What is 6 times 3 phone 3 emails

100

what does Claim Request Refund Wire mean?

what is AA is providing wire details requested by ASA.  ASA can now send wire instructions to vendor.

200

Vendor applied credit and project rules says it is ok.

What is Client Allows Applications?

200

Vendor says credit was issued and revised invoice issued for $13. Payment was received for $15 causing a $2 overpayment.  Then invoice was paid again for $13.

Hint: Credit was $15 revised invoice was $13

What is r of goods/services

200

Used when the client requires approval in advance of requesting a refund.

What is Refund Client to Approve Request

200

Who do you escalate with first? And who should be included on the email as a cc?

Who is the vendor.

200

What is needed in the note log when requesting vendor history for multiple payments?


What is Note to AA; Source ID Name please provide vendor history for time period.

300

You have a claim and the vendor type is on the do not contact list

What is Client Division/Vendor OOS?

300

Credits received from suppliers who purchase old equipment

What is Salvage Credits

300

Used when ASA needs to change the project code based on the backup doc to submit the package.

What is Project Code Change Needed

300

Unless otherwise noted. If this is not in project rules we can not escalate to the AA? and we should send what kind of email

What is a client email and what is RD email.

300

If vendor can not provide payment information what needs to be done before moving claim to Consulting-Documentation Needed?

what is Create dummy package with as much details and information as possible and leave a detailed note in note log addressed to AA.

400

Reoccuring charges on phone bill that credit was applied to next invoice

What is Ongoing Utility Bill-Credit Has Been Used

400

Returning of kegs from the bar back to manufacturer?

What is Container/Packaging/Core Returns?

400

Used when ASA identifies another ASA is working on this claim.

What is Claim Reassignment Needed

400

When escalating to vendor the vendor provides a new contact.  How many emails/phone calls do you send before escalating again?

What is 3 phone 3 emails.

400

Used to submit an RD package for approval.  AA will review the package.

What is Recommend deduct- Approval Needed

500

You received email from AD/AA stating if you do not recieve a response from next email please close.

What is Per AA Credit/Claim Closed.

500

Kellogg's Blue Anchor was invoiced the incorrect price, due to 3rd party supplier over-shipping into the next tier range.  Credit amount is for the difference in price.

what is Pricing Desrepancy.

500

ASA has identified a claim that will be resolved WITHOUT a recovery but is awaiting on additional documentation before closing claim.

what is Pending Docs to Close w/o $

500

Who should the final escalation email go to and who should be BCC?

who is the lient email, and bcc the aa.


500

If the AA ask you to move a claim to them so they can work you may need to reach out to a lead to move it to this resolution.

What is audit working

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