Define HRT
A type of request or transaction that requires additional customer verification due to the transaction’s heightened risk for potential account/customer fraud exposure.
what is a No Plastic?
Issuing a no plastic card is the process of assisting a customer with establishing or re-establishing internet access when the customer does not have or does not want a physical card.
Who is always bringing donuts?
Paulina
What's better, Tamales or Pupusas? There is only one correct answer.
Both
Say 5 HRT OOW Question.
(City and State Or Financial Center Name), IB Username, collateral, interest rate, Recent escrow disbursement, ABP SoF Bank org.
Name at least 1 of the 3 options for HRT when standard process is not available
Customer is OOF, unable to call from number on file, cannot get OTP to that number on file = VERID (upon successful VERID, complete HRT)
Customer is OOF, unable to call from number on file, cannot get OTP to that number on file, has valid email on file, has no SSN = OTP email, complete EOOW (if both steps successful, complete HRT)
Customer is OOF, has no SSN, no valid email or phone on file = refer to branch. The branch might be able to assist as in this scenario it is too risky to perform any HRT maintenance over the phone with the CCC.
Who is most tenured agent
Gabo
What is the name of the song that goes "Asereje-Ja-Deje"
The Ketchup song
State the HR verification process.
Call from numb on file, OTP (email/ph) OOW Q.
Name 3 scenarios when a NP can be created.
Who has the most skills? (not including sup or TL)
Gabo, Lewis and Paulina
What is the name of the first-ever Afro-Latina to be on the U.S. quarter?
Celia Cruz
What happens to HRT process when the customer gives the account pwd?
Customers who correctly provide their passwords are permitted to perform High Risk transactions and do not need to go through the High-Risk Verification Process outlined below
Name one requirement needed to tell the customer after creating a NP.
Who drinks the most energy drinks?
Kymmaria
This Latin@ artist was the first to have their full Spanish album nominated for a grammy. (triple points)
Bad Bunny (his album got nominated in 2022)
Can we tell the customer that if they dont know the answer we can ask another question?
No
Name at least 1 of the 3 alternatives to a No-Plastic.
What day was Lucia born? (Double points)
Jan 14th 2023
This artist recently made history by breaking a record on the amount of grammy's they have won.(Bonus points if you know the exact number)
Beyonce! (32)